Claims Adjuster - Marine

AIG; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading insurance company as a Marine Claims Adjuster in London. You will manage claims processes, uphold departmental objectives, and work closely with policyholders and brokers. This role provides a unique platform for professional development and the opportunity to contribute significantly to claims management in a dynamic insurance environment.

Benefits

Total Rewards Program

Continuous Learning and Development

Flexible Work Arrangements

Diversity and Inclusion Initiatives

Qualifications

• Experienced in managing major claims and dispute resolution.
• Ability to handle multiple claims across jurisdictions.
• Detailed understanding of the London Market regulatory environment.

Responsibilities

• Manage all aspects of the claims adjudication process.
• Negotiate with brokers and represent the syndicate in meetings.
• Ensure compliance with risk controls and regulatory requirements.

Skills

Negotiating

Influencing

Communication

Technical Knowledge

Litigation Skills

Education

ACII Qualification or studying towards

Tools

DocoSoft

Market Systems

Job description

Join us as a Marine Claims Adjuster to make a bigger business impact with your skills and wider talents.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Talbot

With offices in the U.S., London and Asia Pacific, Talbot is the managing agent of Syndicate 1183 at Lloyd’s. Syndicate 1183 underwrites a number of classes of business including war and terrorism, energy, marine, financial lines, cyber, transport, political risk, crisis management, kidnap & ransom, contingency, property and treaty reinsurance. Through its expert team of underwriters and a balanced, geographically-diverse portfolio of business, Talbot has earned a reputation as an industry-leading insurance and reinsurance specialist.

How you will create an impact

Reports to the Marine Claims Manager, with responsibility for managing all aspects of the claims adjudication process, providing management and clients with an efficient and effective claims service.

Responsibilities

• Acting within an agreed claims handling authority and upholding the departmental objectives.
• Receiving and acting upon first notifications and updates, determining coverage.
• Taking a fair and proportionate approach towards policyholders.
• Agreeing valid claims.
• Establishing and maintaining reserves.
• Carrying out negotiations with brokers, face to face when required.
• Handling claims electronically predominately via market systems and DocoSoft.
• Managing third party experts.
• Representing the syndicate at market meetings.
• Attending client meetings.
• Maintaining compliance with internal and external risk controls and regulatory requirements.
• Supervising and monitoring organizations where the syndicate has delegated claims authority.
• Notifying and reporting claims notifications to underwriters and senior management where necessary.
• Handling litigated cases in relevant jurisdictions.
• Completing statics, SDRs, diary and other ancillary tasks to a high standard.

What you’ll need to succeed

• Handling major claim through discovery process and dispute resolution.
• Managing multiple claims in their class of business and in multiple jurisdictions.
• Experience in the relevant classes.
• Qualified or studying towards ACII.
• Foreign languages would be an advantage.

The person will be enthusiastic, possess sound technical knowledge of the relevant classes of business and be able to demonstrate strong influencing, negotiating and communication skills.

• Detailed understanding of the London Market regulatory environment and implications for Talbot and our clients.
• Full working knowledge of market systems and DocoSoft.
• Litigation, mediation, dispute resolution and deposition skills.
• Use of internal underwriting and claims systems and relevant software packages.
• Relationship building internally and externally.
• Ability to identify trends and understand how these may affect Claims and the Syndicate more broadly.

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CL - ClaimsTalbot Underwriting Services Ltd (TS1)