Claims Adjuster Level 2

AXA UK; Tamworth; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

AXA UK is seeking enthusiastic individuals for a career in insurance claims handling at their Tamworth office. You will manage motor damage claims and maintain crucial client relationships while enjoying a supportive hybrid working environment. The position offers competitive pay, a range of benefits including holidays, pension contributions, and opportunities for growth.

Benefits

25 days holiday plus bank holidays

Pension scheme with employer contributions

Life insurance coverage

Health cash plan options

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Emergency back-up family care

Qualifications

• Basic understanding of insurance concepts.
• Good letter writing and English language skills.
• Willingness to learn and progress in claims handling.

Responsibilities

• Manage a portfolio of motor damage claims from first notification to settlement.
• Liaise with clients, brokers, and suppliers through various communication channels.
• Make decisions on quantum and liability of claims.

Skills

Attention to detail

Good communication skills

Relationship management

Customer service

Ability to learn

Tools

Microsoft Word

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking for enthusiastic individuals ready to start a career in insurance claims handling.You will join our dedicated team in Tamworth, playing an important part in our Commercial customer claims journey.Maintaining client relationships is a key part of our operation and we are happy to support people who wish to attend meetings and develop that aspect of their role.

Following successful completion of probation, we are happy to offer a hybrid working model based out of our friendly Tamworth office.Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How you'll make an impact

• You will be a dedicated commercial motor claims handler, managing a portfolio of motor damage claims from first notification to settlement.
• You will be trained to make decisions on quantum and liability
• You will liaise with a variety of stakeholders including clients, brokers, suppliers, claimants and their representatives using multiple means of communication such as phone and email.

About You

• Basic understanding of the concept of insurance
• Happy and comfortable in an office environment
• Working knowledge of Microsoft Word
• Good letter writing and English language skills
• Ability to deal with customers respectfully
• Good attention to detail
• Willingness to learn and progress into other aspects of claims handling
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.