Claims Adjuster - Delegated (Specialty Products)

Canopius; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global specialty insurer in London is seeking an experienced claims adjuster to join the Specialty Products claims team. The successful candidate will manage claims, collaborate with underwriters, and contribute to a positive team environment. Ideal applicants will have extensive knowledge of the London market and a passion for claims handling and stakeholder management. The role offers a hybrid working model and a comprehensive benefits package, promoting overall wellbeing.

Benefits

Hybrid working

Competitive base salary

Non-contributory pension

Discretionary bonus

Health and dental cover

Qualifications

• Experience in the London insurance market preferred.
• A passion for learning and a collaborative approach.
• Ability to work independently and as a team player.

Responsibilities

• Adjust claims within authority and according to Canopius guidelines.
• Maintain collaborative relationships with underwriters.
• Manage claims ensuring best outcomes with cost control.

Skills

Claims handling

Stakeholder management

Strategic thinking

Communication skills

Customer focus

Job description

Overview

Canopius are seeking a skilled claims adjuster to join the Specialty Products claims team to support the Specialist Consumer Products underwriters with the wide range of products that they underwrite including, but not limited to, travel, personal accident, mortgage and income payment protection. This role also offers the opportunity to work closely with the A&H claims team who underwrite a similar suite of products.

Our underwriters have extensive experience within the insurance market and write a wide range of risks. This breadth of underwriting creates a unique opportunity for the successful candidate to build a comprehensive knowledge across these lines of business.

Canopius is seeking an experienced claims professional with knowledge of handling claims in the London insurance market. This individual will be a key referral point and be responsible for developing relationships both internally and externally with Canopius’ Delegated Claims Administrators. They will need to act as a subject matter expert for the portfolio and collaborate with the underwriting team.

The SCP & A&H claims teams sit within the wider Specialty Product Division (alongside Equine and Credit and Political Risk) as part of the Claims function. The successful individual would be given the opportunity (if desired) to cross train into one or more of the other classes of business as part of their personal development.

Key Responsibilities

• Develop a thorough understanding of the claims within the A&H and SCP portfolio
• Ensure that adequate financial provisions are maintained and reported appropriately
• Proactively adjust claims within their claims authority and in accordance with the Canopius claims manual; ensuring and delivering the very highest service to all our customers by effectively driving claims through to resolution
• Nurture and maintain collaborative working relationships with internal and external stakeholders; in particular with the underwriters for these classes of business
• Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes whilst controlling costs and reducing claims leakage
• Ensure delegated claims are managed in accordance with Canopius’ claims values; ensuring effective technical oversight of TPAs/Service Providers via regular contact meetings, peer reviews, technical file reviews and generally sharing of best practice

Skills & Experience

• Reviewing and assessing policy coverage for claims in the A&H and SCP class or other classes of business
• Experience in the London market as a claims handler is preferred
• A passion for learning
• A strategic thinker with strong communication skills
• A collaborative and thoughtful approach to stakeholder management
• Professional approach to interact appropriately with management
• Able to work both independently and as a team player
• Willingness to take responsibility and accountability
• Act with honesty, integrity and fairness at all times
• Ability to prioritise and proactively meet deadlines
• Customer focused

Benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone\'s unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.