Claims Adjuster - Cyber

Canopius; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading cyber insurance provider based in London is looking for a Claims Adjuster to manage cyber insurance claims from first notification to final resolution. The ideal candidate will have a background in cyber insurance, excellent communication skills, and a proven track record in claims management. This role supports a hybrid working model and offers various benefits including health and dental insurances.

Benefits

Hybrid working

Competitive salary

Non-contributory pension

Discretionary bonus

Health and dental insurances

Qualifications

• Experience in a related field is preferred.
• Knowledge of key issues affecting the cyber insurance market.
• Familiarity with Lloyd’s claims scheme.

Responsibilities

• Adjust claims within authority level ensuring excellent service.
• Instruct and oversee lawyers and adjusters.
• Develop and maintain relationships with key external customers.

Skills

Experience in cyber insurance

Proven track record of effective management of cyber claims

Excellent communication skills

Customer-focused with high-quality service delivery

Tools

MS Excel

MS Word

Outlook

Job description

Job Description

The Role

Canopius is a market-leading Cyber Insurer. We have an exciting opportunity for an individual to join our cyber claims team. We are looking to recruit a motivated individual who is passionate about Cyber as a class of business. This is a rare opportunity to join our cyber team at a top 5 Lloyd’s of London syndicate with global operations.

Cyber insurance claims are currently hot topics in the news with high-profile ransomware attacks, cyber extortion, and social engineering frauds all making headlines. The Claims Adjuster will handle and adjust Cyber insurance claims from first notification to final resolution, working within the London-based Canopius Cyber Claims team.

As of March 2023, Canopius has insourced our Cyber Incident Management function; including initial triage of cyber incidents, arranging assistance from our panel, and project managing the incident response process. This positions Canopius among a small number of global insurers to take this step, providing a cohesive claims service that integrates incident response and claims adjusting without artificial barriers.

Responsibilities

Key Responsibilities

1. Adjust claims within your authority level and in accordance with the Canopius claims vision and obligations, ensuring excellent service to all our customers.
2. Ensure sufficient financial provisions are held for all claims under your handling, in line with Canopius reserving philosophy.
3. Instruct and oversee lawyers, adjusters, and experts from the Canopius panel.
4. Assist with the oversight of delegated claims authority holders (“DCAs”), service providers, or outsource partners providing services related to your team.
5. Develop an understanding of underwriting and claims within the Cyber portfolio, including typical policy language and coverage issues.
6. Develop and maintain relationships with key external customers such as brokers, vendors, coverholders, and insureds.

Qualifications

Skills and Experience

• Experience in cyber insurance, a law firm, or a related field is preferred.
• A proven track record of effective management of cyber claims.
• Knowledge of key issues affecting the cyber insurance market.
• Experience in coverholder management and oversight.
• Familiarity with Lloyd’s claims scheme and related handling systems.
• Ability to prioritize tasks and meet deadlines.
• Excellent written and spoken communication skills, with a professional representation of Canopius.
• Proficiency in standard business software such as MS Excel, Word, and Outlook.
• Eagerness to learn and develop new skills in cyber insurance.
• Customer-focused with a commitment to high-quality service delivery.

Our Benefits

We offer a comprehensive benefits package focused on overall wellbeing, including hybrid working, a competitive salary, non-contributory pension, discretionary bonus, health and dental insurances, and other benefits supporting financial, physical, social, and psychological health.

About Us

Canopius is a global specialty lines (re)insurer and a leading Lloyd’s of London insurer with offices in the UK, US, Singapore, Australia, and Bermuda. We foster a positive culture that encourages authenticity, growth, and recognition. Our new offices are located in the heart of the City of London, with a flexible, hybrid working model.

We are committed to equal employment opportunities and a work environment free from discrimination and harassment. We welcome applicants from diverse backgrounds and make reasonable adjustments during recruitment and employment. Please let us know if you require any accommodations.