Claims Adjuster - Casualty

TN United Kingdom; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated claims professional to join their dynamic Property & Casualty Claims Department. This exciting role involves managing complex Public & Products Liability claims while fostering collaboration and continuous improvement within a supportive team. You'll engage with large corporate clients, ensuring timely resolutions and maintaining high standards of service. With a flexible hybrid working model, this position offers the chance to thrive in a collaborative environment, where your contributions will directly impact the success of the claims process and client satisfaction.

Benefits

Flexible working arrangements

Diverse and inclusive workforce

Support for professional development

Qualifications

• Interest in Casualty and liability claims, including Public & Employers’ liability.
• Effective written and spoken communication skills are essential.
• Educated to A Level standard or equivalent experience.

Responsibilities

• Manage a portfolio of Public & Products Liability claims.
• Liaise with brokers and clients to investigate liability.
• Conduct regular meetings to discuss claims protocols.

Skills

Casualty claims

Public & Employers’ liability

Effective communication

Microsoft Office proficiency

Attention to detail

Solution-oriented mindset

Education

A Level or equivalent experience

Tools

MOJ Claims Portal

Job description

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Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development, and you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly varied – from large global manufacturing, retail, and hospitality risks to smaller, middle-market companies, care homes, and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key, and through transparent collaboration with them and other relevant stakeholders, we can deliver the service that our clients have come to expect of us.

This is an exciting permanent opportunity for a claims professional to join our Property & Casualty Claims Department, based in both London & Ipswich. This role is within the Casualty team, working on Company paper commercial risks. Depending on future work volumes, the opportunity may arise to work on the Ipswich Property and Construction Claims Team too. The team uses their expertise to seamlessly handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service, and colleague development. Our environment centers around the customer.

This role will suit someone interested in Casualty claims, with the ability to adapt to changing workloads, communicate effectively at all levels, and who enjoys exposure to large corporate clients with a global reach.

You will be based in our London office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office work. You may also be required, on rare occasions, to travel and attend our Ipswich office for the continued integration of our London and Ipswich based Claims teams.

DISCOVER your opportunity

What will your essential responsibilities include?

1. Managing a portfolio of Public & Products Liability as well as Employers’ liability claims, up to a pre-determined authority level. Proactive engagement with all stakeholders to resolve claims promptly, fairly, and with expertise.
2. Liaising with brokers and/or clients to investigate liability and conducting regular meetings to discuss claims protocols, activity, trends, and defensibility.
3. Ensuring all claims are reserved within company guidelines.
4. Developing and maintaining relationships with Underwriters, Actuaries, and other internal departments.
5. Providing guidance to Third-Party Administrators and Legal Partners for claims outside Delegated Authority. Larger or contentious matters should be reported to the Management Team promptly.
6. Effective diary management of all claims using a diary system, reviewing claims every 90 days.
7. Conducting regular meetings with delegated claims partners to oversee portfolio performance and identify improvement areas.
8. Attending audit discussions with key partners to ensure timely resolution of action points.
9. Working with Offshore / Shared Services to ensure service delivery and explore enhancements.
10. Participating in underwriting meetings to discuss portfolio performance and risks.
11. Preparing and presenting large claim activity to the Management / Leadership team.
12. Assisting Underwriters with renewal proposals with detailed claims information.
13. Liaising with Brokers / Co-insurers / other Defendants as needed.
14. Managing litigated cases effectively within company practices and expectations.
15. Engaging in project groups for business improvement or product development.
16. Managing static and inactive claims as required.
17. Analyzing data to identify outliers and anomalies for performance management.

You will report to the Assistant Claims Manager/Claims Manager.

We’re looking for someone with these skills and abilities:

• Interest in Casualty and liability claims, including Public & Employers’ liability, Aged Care, Environmental, and Professional indemnity claims.
• Knowledge of the MOJ Claims Portal is preferable but not essential.
• Effective written and spoken communication skills.
• Ability to work independently and in teams.
• Proficiency in Microsoft Office suite.
• Solution-oriented and innovative mindset.
• High numeracy and attention to detail.
• Pragmatism and accountability.
• Commitment to excellence.
• Ability to prioritize tasks effectively.
• Educated to A Level standard or equivalent experience.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don’t just provide re/insurance; we reinvent it.

By combining an efficient capital platform, data-driven insights, leading technology, and top talent in an agile and inclusive workspace, we aim to deliver top client service across all lines of business – property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

At AXA XL, we are happy to discuss flexible working. We are committed to building a diverse and inclusive workforce and consider flexible working arrangements for every role. Talk to us about how we can make flexibility work for you.