Claims Adjuster - Casualty

Starr Underwriting; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A British underwriting firm is seeking a Claims Adjuster specializing in Casualty to enhance their international Liability claims department. The role involves managing claims and building strong client relationships in alignment with company values. Ideal candidates will have experience in the Lloyd's market and excellent customer service skills, contributing to a supportive and empowering workplace culture.

Benefits

Flexible working

Inclusion network groups

CSR and charitable activities

Qualifications

• Experience handling casualty claims in the Lloyd's market.
• Good working knowledge of ECF.
• Ability to work with stakeholders effectively.

Responsibilities

• Manage claims from designated portfolio, ensuring fair customer outcomes.
• Deliver first-class service and maintain client relationships.
• Liaise with Underwriters on claims issues.

Skills

Communication

Customer Service

Education

ACII qualified or degree in law

Job description

We have a fantastic opportunity for a Claims Adjuster - Casualty to join our Claims department here at Tokio Marine Kiln. You will assist the Assistant Claims Managers and Head of Casualty Claims to further develop the company’s market leading international Liability claims offering, in order to contribute to the attraction and retention of profitable business.

The role includes responsibility for:

• Delivery, through personal ownership and via the team, of a first-class service to all customers
• Management of claims arising from the designated portfolio (to include those beyond personal authority) – this may be achieved by personal ownership or by working with a more experienced colleague
• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives
• Liaison with Underwriters to assist in ensuring that they are fully briefed on claims issues at an individual level
• Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values
• To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime
• Champion the company values and work in accordance with the organisational behaviours
• To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct
  
  

Ideally, the successful candidate will have demonstrable experience handling casualty claims in the Lloyd’s market and will have a good working knowledge of ECF. They will also be ACII qualified (or working towards) or will hold a degree in law. We are looking for someone who is comfortable working with internal and external stakeholders who has excellent communication and customer service skills.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [e-mail] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [e-mail].

If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.