Claims Adjuster - Casualty

AXA Group; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

AXA XL is seeking a Claims Adjuster in London or Ipswich to manage and resolve complex liability claims. This role involves collaboration with stakeholders, ensuring claims are handled with expertise, and contributing to a culture of continuous improvement. Ideal candidates will possess strong communication skills and a commitment to excellence. The position is part of a dynamic team that values innovative problem-solving.

Benefits

Flexible Working Arrangements

Enhanced family-friendly leave benefits

Support for inclusion and diversity initiatives

Qualifications

• Interest in handling Casualty, liability claims.
• Knowledge of the MOJ Claims Portal is preferable.
• Happy to work on team activities or individually.

Responsibilities

• Managing a portfolio of Public & Products Liability claims.
• Liaison with brokers/clients to investigate claims.
• Developing relationships with Underwriters and internal departments.

Skills

Effective communication skills

Excellent organization

Attention to detail

Ability to find solutions

Education

Educated to A Level standard or equivalent experience

Tools

Microsoft suite products

Job description

Claims Adjuster - Casualty

London or Ipswich, UK

Explore. Analyse. Cultivate. Collaborate. Innovate.

Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development, and you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly varied – from large global manufacturing, retail and hospitality risks to smaller, middle market companies, care homes and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.

This is an exciting permanent opportunity for a claims professional to join our Property & Casualty Claims Department, based in both London & Ipswich. This role is within the Casualty team, working on Company paper commercial risks. Depending on future work volumes, the opportunity may arise to work on the Ipswich Property and Construction Claims Team too. The team use their expertise to seamlessly handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centres around the customer.

This role will suit someone who is interested in the field of Casualty claims, with the ability to adapt to changing workloads and someone who can communicate at all levels and who enjoys exposure to large corporate clients with a global reach.

You will be based in our London office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combing both remote and office working. You may also be required, on the rarer occasion, to travel and attend our Ipswich office for the continued integration of our London and Ipswich based Claims teams.

What you’ll be doing

• Managing a portfolio of Public & Products Liability as well as Employers’ liability claims, up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Effective diary management of all claims through use of a diary system, will allow handlers to review their claims every 90 days.
• Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
• Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
• Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
• Liaising with Brokers / Co-insurers / other Defendants as and when required.
• Manage all Litigated cases effectively and within company practices and expectations. Handlers will always be in control of the claim.
• Engaging and volunteering on project groups when required to facilitate business improvement or product enhancement, where necessary
• Managing static and inactive claims across the wider team as required.
• Analysing data sets to expose outliers and anomalies as part of the performance management regime.

You will report to the Assistant Claims Manager/Claims Manager.

What you’ll bring

• An interest in handling Casualty, liability claims including possible exposure to Public & Employers’ liability, Aged Care, Environmental and Professional indemnity claims.
• Knowledge of the MOJ Claims Portal is preferable, but not essential
• Effective communication skills, both written and spoken
• Excellent organization
• Happy to work on team activities or individually
• Competent in all Microsoft suite products
• Ability to find solutions - innovative
• A high level of numeracy and an attention to detail
• Willingness to show pragmatism when required
• Preparedness to seek guidance or authority when uncertain – be accountable
• A true commitment to achieving excellence
• Ability to prioritise tasks and responsibilities
• Educated to A Level standard or equivalent experience as a minimum

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com