Claims Adjuster - Casualty

AXA Group; Ipswich; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

AXA XL is looking for a claims professional to join their Property & Casualty Claims Department based in Ipswich. The position involves managing complex liability claims and requires excellent communication and problem-solving skills, with the opportunity to work in a hybrid environment.

Benefits

Hybrid working model

Colleague development opportunities

Inclusive work environment

Qualifications

• Interest in handling Casualty, liability claims including possible exposure to Public & Employers’ liability.
• Knowledge of the MOJ Claims Portal preferable.
• Strong ability to work both individually and as part of a team.

Responsibilities

• Managing a portfolio of Public & Products Liability and Employers' Liability claims.
• Liaising with clients and brokers to investigate claims.
• Ensuring claims are reserved in accordance with guidelines.

Skills

Effective communication skills

Problem-solving ability

Attention to detail

Numeracy

Education

Educated to A Level standard or equivalent experience

Tools

Microsoft Office Suite

Job description

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Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development, and you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly varied – from large global manufacturing, retail and hospitality risks to smaller, middle market companies, care homes and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.

This is an exciting permanent opportunity for a claims professional to join our Property & Casualty Claims Department, based in both London & Ipswich.This role is within the Casualty team, working on Company paper commercial risks. Depending on future work volumes, the opportunity may arise to work on the Ipswich Property and Construction Claims Team too. The team use their expertise to seamlessly handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centres around the customer.

This role will suit someone who is interested in the field of Casualty claims, with the ability to adapt to changing workloads and someone who can communicate at all levels and who enjoys exposure to large corporate clients with a global reach.

You will be based in our London office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combing both remote and office working. You may also be required, on the rarer occasion, to travel and attend our Ipswich office for the continued integration of our London and Ipswich based Claims teams.

DISCOVERyour opportunity

What will your essential responsibilities include?

• Managing a portfolio of Public & Products Liability as well as Employers’ liability claims, up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Effective diary management of all claims through use of a diary system, will allow handlers to review their claims every 90 days.
• Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
• Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
• Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
• Liaising with Brokers / Co-insurers / other Defendants as and when required.
• Manage all Litigated cases effectively and within company practices and expectations. Handlers will always be in control of the claim.
• Engaging and volunteering on project groups when required to facilitate business improvement or product enhancement, where necessary
• Managing static and inactive claims across the wider team as required.
• Analysing data sets to expose outliers and anomalies as part of the performance management regime.

You will report to the Assistant Claims Manager/Claims Manager.

We’re looking for someone who has these abilities and skills:

• An interest in handling Casualty, liability claims including possible exposure to Public & Employers’ liability, Aged Care, Environmental and Professional indemnity claims.
• Knowledge of the MOJ Claims Portal is preferable, but not essential
• Effective communication skills, both written and spoken
• Happy to work on team activities or individually
• Competent in all Microsoft suite products
• Ability to find solutions - innovative
• A high level of numeracy and an attention to detail
• Willingness to show pragmatism when required
• Preparedness to seek guidance or authority when uncertain – be accountable
• A true commitment to achieving excellence
• Ability to prioritise tasks and responsibilities
• Educated to A Level standard or equivalent experience as a minimum

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining an efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.