Claims Adjuster - Aerospace

XL CATLIN; London; Hybrid; GBP 80,000 - 100,000; Full time

Job description

This is a rewarding and interesting permanent role, where you will play a critical role in the Aerospace Claims team by managing and resolving claims for our customers. The role will predominantly involve the handling of claims within our Aerospace - UK & Lloyd’s team across three distinct lines of business - Airports/Products; Airlines and General Aviation - in multiple jurisdictions.

You will work closely with your manager coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This role will be based in our London office; however, we operate a Smart Working policy which offers a hybrid way of working, combining both remote and office working.

What will your essential responsibilities include?

1. Managing aerospace claims up to a pre-determined authority level involving pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
2. Strict adherence to AXA XL’s Global Claims Handling Practices.
3. Always demonstrate AXA XL behaviours and values.
4. Ensuring all claims are reserved wherever possible, within the reserving guidelines.
5. Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
6. Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
7. Provide expert customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day-to-day claims handling. Understanding and acting appropriately in respect of clients’ needs.
8. Instructing and managing loss adjusters, lawyers, and experts in connection with day-to-day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – Aerospace.

We’re looking for someone who has these abilities and skills:

1. Experience of Aerospace insurance claims with industry knowledge.
2. Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market.
3. DOCOSOFT knowledge and ECF experience is an advantage.
4. Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
5. Understanding of the legal and regulatory requirements relevant to the business area.
6. Adaptability to learn other product lines.
7. Managing internal and external relationships proactively and effectively leading the market.
8. Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
9. A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
10. Enthusiastic with the ability to adapt to change and new challenges.
11. Trustworthy, accountable, and reliable.
12. Responds positively to feedback.
13. Actively participates in team development and contributes positively to team meetings.
14. Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
15. Ability to convey information in a clear, concise way to colleagues, senior management and peers.
16. Acts as a leader and ambassador for AXA XL claims through presenting positively and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.