Claims Adjuster

AIG; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global insurance firm in Manchester seeks a junior claims professional to join their Financial Lines team. This role involves learning claims handling processes, supporting the team with administration, and building relationships with stakeholders. Candidates should have strong communication skills and a willingness to learn about Financial Lines products. The firm offers a collaborative office environment and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Focus on health and well-being

Qualifications

• Desire to learn about Financial Lines products and provide customer support.
• Understanding of law and legal principles is essential.
• Demonstrated strong written and verbal communication skills.

Responsibilities

• Learn the end-to-end process of Financial Lines claims handling.
• Comply with the Financial Lines Claims Guidelines.
• Support the team with claims administration.

Skills

Desire to learn about Financial Lines products

Understanding of law and legal principles

Strong communication skills

Ability to work in a team environment

Time management skills

Adaptability

Job description

Overview

We are looking for a junior claims professional to join AIG’s Financial Lines claims team and handle Excess layer claims across multiple lines including Professional Indemnity, Directors & Officers, Employment Practice Liability and Financial Institutions policies.

You will act with speed, composure, compassion and knowledge to solve problems. You will be capable of driving continual improvement and impacting the way that claims are handled. Because of your newly developed skills, you will be able to deliver meaningful outcomes for our internal and external clients and/or stakeholders.

Responsibilities

• You will learn the end-to-end process of Financial Lines claims handling.
• Become converse and comply with the Financial Lines Claims Guidelines
• Support the Financial Lines claims team with claims administration and providing our clients with a first-class service.
• You will obtain a high level of knowledge in Financial Lines claims handling both from a technical and legal perspective.
• Build a close relationship with the underwriting team and other internal / external stakeholders.
• Working with the team you will, over time, learn the claims handling / adjusting function, with the opportunity to become a complex claims adjuster.
• You will liaise and work with AIG claims vendors and service providers
• You will handle claims enquires; coverage determination (under supervision), quantum analysis and legal liability assessment, as appropriate within authority limits and providing a consistently strong standard of customer service.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Carry out ad-hoc tasks as required.

What we are looking for

• An individual with a desire to learn more about Financial Lines products and to provide customers with guidance and support
• Someone with an understanding of law and legal principles
• Demonstrate strong communication skills, both written & verbal
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders effectively and represent the AIG Financial Lines Claims team
• Time management – ability to manage/prioritise workload and diary management.
• Someone who is adaptable, learns fast and can be decisive

Work environment

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Benefits

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

About AIG

Reimagining insurance to make a bigger difference to the world. American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development and in a culture that celebrates everyone for who they are and what they want to become.

Inclusion and Equal Opportunity

We’re committed to a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster an environment of inclusion and belonging through learning and Employee Resource Groups (ERGs). AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. We are committed to providing reasonable accommodations to job applicants and employees with disabilities. If you need a reasonable accommodation, please email [e-mail].

Functional Area: CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd