Claims Adjuster

TN United Kingdom; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for an expert claim adjuster to join their Ipswich office. In this role, you will leverage your extensive experience in motor claims and personal injury adjusting to review and manage claims effectively. You'll engage with clients, negotiate settlements, and ensure compliance with company standards while maintaining strong relationships with all stakeholders. This position offers a dynamic work environment with numerous opportunities for professional development and competitive benefits, making it a perfect fit for someone passionate about delivering exceptional service in the claims sector.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance 4x basic salary

Income protection up to 50%

Health cash plan or Private medical insurance

Volunteering days

Employee stock purchase plan

Gym discounts

Discount vouchers

Family care assistance

Qualifications

• 5+ years of experience in motor claims and personal injury adjusting.
• Ability to analyze and verify coverage of adjuster-level claims.

Responsibilities

• Review and record claims, check policy coverage, and allocate reserves.
• Negotiate settlements and respond to inquiries clearly and promptly.

Skills

Motor Claims Adjusting

Personal Injury Adjusting

Liability Evaluation

Negotiation Skills

Client Relationship Management

Claims Analysis

Communication Skills

Tools

In-house Claims System

Job description

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Overview

Based in our Ipswich office, we are seeking an expert claim adjuster with at least 5 years of motor claims and personal injury adjusting experience.

How you'll make an impact

1. Review and record claims on our in-house system within product standards, check policy coverage, and allocate appropriate codes and reserves.
2. Make liability enquiries, in accordance with Adjuster’s Manual, using the most appropriate method (phone, correspondence, field visit).
3. Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
4. Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
5. Respond to all written and phone enquiries clearly, courteously, and promptly.
6. Review claims regularly using diary system to ensure accurate reserves and timely closure.
7. Develop relationships with clients by providing a friendly, efficient service.
8. Liaise with and control own solicitors to ensure cases are not abandoned to them.
9. Assist in general office administration (e.g., post, printing, ordering supplies, maintaining equipment) to ensure smooth running of the office.
10. Actively participate in Gallagher Bassett training programme.
11. Comply with all Gallagher Bassett and office procedures.
12. Perform any other duties as required by Gallagher Bassett.

About You

• Ability to verify and analyse coverage of adjuster-level claims with moderate supervisor oversight.
• Ability to investigate adjuster-level claims, build rapport with involved parties, and establish facts sufficient to support claims strategy with moderate oversight.
• Determine liability/compensability on adjuster-level claims.
• Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation.
• Establish the ultimate probable reserve as information becomes available, reviewing and proactively managing on diary as evidenced in Claim Notes, under limited supervision.
• Refer and ensure quality and timely carrier reporting.
• Thorough understanding of the litigation process.
• Early identification of the probability of settlement with moderate supervision.
• Recognize and proactively pursue resolution opportunities of adjuster-level claims, including creative alternatives, to deliver optimal outcomes.
• Recognize and pursue recovery opportunities on adjuster-level claims early.
• Demonstrate ability to communicate in a complete, concise, and logical manner.
• Prepare and present adjuster-level claims confidently and with poise.
• Build strong, effective relationships with clients, carriers, and brokers through active listening and adherence to their priorities and service instructions.
• Make suggestions to solve problems.

Compensation and Benefits

On top of a competitive salary, we offer a wide range of benefits including:

• A minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher's contributions.
• Life insurance paying 4x basic annual salary, with options to top-up to 10x.
• Income protection covering up to 50%, with options to increase.
• Health cash plan or Private medical insurance.
• Additional benefits such as volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, discount vouchers, family care, and more.