Claims Adjuster

QBE; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a Claims Adjuster to manage complex International Property claims with a focus on North America. Responsibilities include implementing claims strategies, maintaining insurance knowledge, and mentoring staff. The ideal candidate will have strong negotiation skills and the ability to handle client relationships. This role offers a flexible work environment and generous benefits.

Benefits

30 days holiday plus options

Flexible working options

10% employer pension contributions

Private medical insurance

Family-friendly policies

Remote work abroad up to 20 days

Cycle-to-Work program

Qualifications

• Experience of handling complex International Property claims.
• Developed investigation and negotiation skills.
• Strong relationship management skills.

Responsibilities

• Support the implementation of the Claims strategy.
• Maintain knowledge of insurance guidelines and policy changes.
• Manage client relationships with agents and service providers.
• Assist in negotiating claims settlements.
• Mentor and coach junior staff as required.

Skills

Handling complex international property claims

Investigation and negotiation skills

Relationship management

Work on own initiative

Effective workload organization

Data manipulation and reporting

Team player

Tools

MS Office applications

ECF

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating claims, as well as collaborating with suppliers and stakeholders while offering technical support.

Claims Adjuster - International Property

London/Hybrid

The Opportunity

Working in our Complex claims team, you will be responsible for efficiently handling a dedicated case load of open market International Property claims with primary focus on North America.

Your new role:

• Support the implementation of the Claims strategy to enable the delivery of overall business targets.
• Maintain current knowledge of insurance guidelines, policy changes, and modifications.
• Maintain good client relationships with insured individuals, agents, service providers, and the general public.
• Provide claim management for International Property claims.
• Respond to client requests following service standards.
• Assist with the negotiation of claims settlements.
• Participate in relevant meetings to share and develop strategy, knowledge, and best practices.
• Mentor and coach junior staff as required.

About you

• Have experience of handling complex international property claims
• Developed investigation and negotiation skills
• Relationship management skills
• Ability to work on own initiative
• Effective workload organisation skills, with the ability to work under pressure
• Comfortable with manipulating data and producing reports with ability to use MS Office applications and ECF
• A team player

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. Our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

We are an international insurer and are focused on becoming a consistent and innovative risk partner. We’re committed to asking the right questions to enable a more resilient future and to helping those around us build strength and embrace change to their advantage.

Equality, Diversity & Accessibility

QBE aims to build a fair and inclusive workplace. We are committed to diversity and inclusion and welcome conversations about flexible working. If you require accommodations during the recruitment process, please contact Talent Acquisition.

Benefits

• 30 days holiday per year with the option to buy up to 2 additional days
• Flexible working options
• Pension plan with employer contributions of 10% of basic salary
• Private medical insurance for you and your family
• Family-friendly policies including 26 weeks leave at full pay
• Remote work abroad up to 20 days per year
• Sustainable investing aligned with net-zero goals
• Cycle-to-Work program

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply. Simply click the “apply” button to submit your CV and other relevant documents, and a member of our Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

APPLY NOW and let’s make it happen!

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.