Claims Account Manager

Lawes Insurance Recruitment; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Account Manager to oversee claims activities for outsourced partners in the UK and Ireland. The role focuses on ensuring compliance with regulatory standards while optimizing commercial performance and managing key client relationships. Ideal candidates will possess a relevant degree, knowledge of insurance products, and strong data analysis skills.

Qualifications

• In-depth knowledge of UK Personal Lines Home & Contents and Accident & Health Travel Insurance products.
• Support and management of important customer relationships and partners.
• Experience navigating multiple reporting lines.

Responsibilities

• Oversee claims activities with outsourced partners, ensuring standards through regular reporting.
• Develop/manage frameworks to align outsourced supply chain with business goals.
• Present updates on performance against regulations and agreements.

Skills

Customer relationship management

Data analysis

Compliance standards

Insurers partnerships

Presentation skills

Education

A recognised degree or equivalent academic qualification

Insurance industry certification

Tools

Qlik Sense

Power BI

MS Excel

MS PowerPoint

MS Outlook

Job description

We’re collaborating with a respected insurance company to fill an essential role, seeking a professional who can make an impact.We are looking for a skilled professional to join our client’s team as a Claims Account Manager. In this role, you will oversee all aspects of outsourced claims administration in the UK and Ireland with a key strategic partner, ensuring compliance with regulatory and conduct standards while meeting commercial and contractual objectives. You will represent the company in client, outsourced partner, and internal meetings, providing updates on performance against contractual, regulatory, and commercial benchmarks.

RESPONSIBILITIES

• Oversee claims activities with outsourced partners, ensuring company standards and best practices through regular reporting and meetings.
• Develop and implement frameworks to manage the outsourced supply chain, aligning with business goals and customer outcomes.
• Monitor the commercial performance of outsourced partners, identifying and driving improvements through data analysis and execution best practices.
• Present performance updates internally and externally, clearly highlighting status, issues, and action plans.
• Execute third-party administrator audits to strengthen the outsourcing control environment.
• Ensure governance frameworks are in place, with clear policies, processes, and procedures embedded throughout operations.
• Collaborate with the Complaints team to manage outsourced complaints activities.
• Oversee systems supporting outsourced operations, addressing defects, identifying improvements, and supporting business testing as needed.

EXPERIENCE

• Support and management of important customer relationships and partners (ideally in the insurance environment.)
• In-depth knowledge of UK Personal Lines Home & Contents and Accident & Health Travel Insurance products.
• Management of repair and restoration within the supply chain.
• Experience in navigating multiple reporting lines is an advantage.
• Good MS Outlook, MS Excel, MS PowerPoint, MS Word, MS and Data reporting suites, such as Qlik Sense or Power BI.

QUALIFICATIONS

• A recognised degree or equivalent academic qualification or an equivalent insurance industry certification.

If you have the relevant experience or know someone that does please contact me now on 07458162859or email us at [e-mail]