Civilian Security Officer - PART TIME

Bally’s Corporation; Tiverton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Bally’s Corporation is seeking a dedicated Security Officer to ensure the safety and security of guests and staff at their Tiverton location. This role encompasses monitoring all entrances, managing dispatch communications, and providing excellent customer service. Ideal candidates will have prior experience in security or customer-facing roles, demonstrating strong observational skills and the ability to work in varying environments.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

Qualifications

• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred.

Responsibilities

• Monitor entrances and assist guests with information.
• Staff Security Dispatch Center and maintain communication logs.
• Ensure safety by reporting hazardous conditions.

Skills

Customer Service

Observation Skills

Communication

Job description

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

This position is responsible for providing security and safety resources to guests, employees, and company assets. Civilian Officers must have excellent customer service skills, and a minimum of one year of previous experience as a Security Officer or Guard.

Responsibilities:

• Strategically posted at the facility’s three entrances 24 hours a day. To observe guests entering and departing the property.
• Check identification of individuals entering Twin River in compliance with Rhode Island state law.
• Staff the Security Dispatch Center 24 hours a day. Officers assigned to dispatch will answer phones, answer/monitor all radio communications from all departments, will monitor surveillance cameras (non-gaming areas), and dispatch the appropriate response utilizing Surveillance, Fire/EMS, Police, and other departments in a coordinated manner.
• Employees will maintain CAD (computer aided dispatch) log for all calls for service.
• Staff the Card and Destruction Room 7 days a week. Officers assigned to the Destruction Room will inspect and cancel all cards and dices that are removed from the gaming floor daily. Officer will maintain logs of all visitor’s, staff, and inventory that enters the Destruction Room.
• Staff the Badging Office and create and modify the C-Cure badges for staff, vendors, and visitor to the property. Maintain all logs the CAD (computer aid dispatch). Will monitor surveillance cameras (non-gaming areas).
• Possess extensive knowledge of all Twin River Casino’s facilities.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• May rove self-parking lots, valet, exterior of casino, and staff the badge office for employee check distribution and issuance of temporary badges.
• Report any observations concerning hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees to security immediately.
• Unable to act as current law enforcement security officers and cannot assist with disturbances or arrests.
• Perform other duties as assigned by supervisor.

Qualifications:

• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred.

License Requirements:

• Rhode Island Department of Business Regulations Gaming License.
• Serve Safe Certified.
• Rhode Island Driver Operator License.

Physical/Mental Requirements:

• Stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Use manual dexterity, follow directions, and adhere to detail.
• Regular use of eye/hand coordination.

Working Conditions:

• Differing hot, cold, noisy, wet, dry, dirty, smoky, and dusty environments.
• Rotating shifts.
• Contact with violent individuals.
• Work in a moderate noise level environment, increasing to loud at times.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.