Civilian Security Officer

Bally’s Corporation; Tiverton; On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player in casino entertainment seeks a dedicated Security Officer to ensure the safety and security of guests and staff. This role involves monitoring entrances, managing communications in the Security Dispatch Center, and maintaining safety logs. Ideal candidates will have strong customer service skills and a commitment to safety in a dynamic environment. Join a forward-thinking company that values your contributions and offers competitive salaries along with comprehensive health coverage. If you're ready to make a difference in a vibrant setting, this opportunity is for you!

Benefits

Competitive Salary

Annual Performance Reviews

Comprehensive Health Coverage

Dental Insurance

Vision Insurance

Qualifications

• Minimum of 18 years old with prior customer service experience preferred.
• Ability to read and write English and work overnight shifts.

Responsibilities

• Provide security and safety resources to guests and employees.
• Monitor entrances and staff the Security Dispatch Center 24/7.
• Inspect and maintain logs in the Card and Destruction Room.

Skills

Customer Service Skills

English Reading and Writing

Overnight Shift Availability

Education

High School Diploma or Equivalent

Tools

CAD (Computer Aided Dispatch)

Job description

Bally's Tiverton
777 Tiverton Casino Blvd
Tiverton, RI 02878, USA

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

This position is responsible for providing security and safety resources to guests, employees, and company assets. Civilian Officers must have excellent customer service skills, and a minimum of one year of previous experience as a Security Officer or Guard.

Responsibilities:

• Strategically posted at the facility’s three entrances 24 hours a day to observe guests entering and departing the property.
• Check identification of individuals entering Twin River in compliance with Rhode Island state law.
• Staff the Security Dispatch Center 24 hours a day, answering phones, monitoring all radio communications from all departments, and dispatching appropriate responses utilizing Surveillance, Fire/EMS, Police, and other departments in a coordinated manner.
• Maintain CAD (computer aided dispatch) log for all calls for service.
• Staff the Card and Destruction Room 7 days a week, inspecting and canceling all cards and dice that are removed from the gaming floor daily, and maintaining logs of all visitors, staff, and inventory that enters the Destruction Room.
• Staff the Badging Office and create and modify C-Cure badges for staff, vendors, and visitors to the property while maintaining all logs in the CAD.
• Possess extensive knowledge of all Twin River Casino’s facilities.
• Assist guests by providing information and services or directing them to the appropriate source for assistance.
• May rove self-parking lots, valet, exterior of casino, and staff the badge office for employee check distribution and issuance of temporary badges.
• Report any observations concerning hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees to security immediately.
• Perform other duties as assigned by supervisor.

Qualifications:

• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred.

License Requirements:

• Rhode Island Department of Business Regulations Gaming License.
• Serve Safe Certified.
• Rhode Island Driver Operator License.

Physical/Mental Requirements:

• Stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Use manual dexterity, follow directions, and adhere to detail.
• Regular use of eye/hand coordination.

Working Conditions:

• Differing hot, cold, noisy, wet, dry, dirty, smoky, and dusty environments.
• Rotating shifts.
• Contact with violent individuals.
• Work in a moderate noise level environment, increasing to loud at times.

What’s in it for you:

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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