Civil Process Division Office Manager

ZipRecruiter; Chelmsford; On-site; USD 101,000 - 117,000; Full time

Job summary

A leading law enforcement agency in Chelmsford is seeking an Office Manager for its Civil Process Division. The role involves managing daily operations, supervising staff, and ensuring the accurate processing of court documents. The ideal candidate will possess strong organizational and customer service skills, along with the ability to handle sensitive information. This full-time position offers a competitive salary and benefits, with a focus on maintaining confidentiality and compliance with legal standards.

Qualifications

• Prior office management experience in a business or legal setting.
• Ability to handle sensitive information and work under pressure.

Responsibilities

• Assist Director with managing day-to-day operations.
• Supervise Civil Process staff and oversee document processing.
• Ensure proper handling of cash and maintain office supplies.

Skills

Organizational Skills

Customer Service

Conflict Resolution

Analytical Skills

Education

Bachelor’s Degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job DescriptionJob DescriptionThe Middlesex Sheriff’s Office will be considering applicants
for the following employment opportunity:

Civil Process Division
Office Manager

The Middlesex Sheriff’s Office (“MSO”) Civil Process Division, located in Chelmsford, MA, is seeking a qualified, highly reliable professional for the position of Office Manager. The MSO Civil Process Division is responsible for serving the writs and precepts in Middlesex County and the duties and powers of this division derive from M.G.L. c. 37 §11. The Civil Process Division staff is responsible for processing, delivering and billing these court papers. The Office Manager will be responsible for assisting the Director of Civil Process (“Director”) with managing the day-to-day operations of the MSO Civil Process Division, including its Civil Enforcement Unit (“CEU”). The Office Manager reports to the Director or designee and must be able to work on a flexible schedule. This is an exempt, full time, at-will employment position.

Additional responsibilities of the Office Manager include, but are not limited, to the following:

• Assisting the Director with supervising all Civil Process staff, including Civil Enforcement Unit Deputies and Civil Serving Deputies;
• Overseeing the input of information from incoming writs and court documents into the Civil Process computer system (Civil Serve);

• Identifying the types of process documents; assuring that appropriate copies are made and ensuring that Civil Process staff prepares packages for the process serving deputies to deliver or serve;
• Utilizing the Civil Serve system to review the accuracy of document input and preparing monthly work data reports;
• Reviewing any returned documentation to the Civil Process office and assuring that the appropriate tracking and billing data is placed in the Civil Serve, V-Bill and Concur computer systems;
• Ensuring the proper handling of cash, securities and checks. Also ensuring payments received are properly prepared for transport and deposit to multiple banks utilized by the Civil Process Division;
• Ordering, tracking and maintaining an accurate inventory of all office supplies;
• Performing other duties as determined and assigned by the Director of Civil Process or their designee.

Working Conditions:

The Office Manager may be required to interact with customers in the Civil Process office or on the phone who are under emotional stress. The Officer Manager must also be cognizant of the confidential and sensitive nature of court and legal information and working for a law enforcement agency.

The individual selected for the position of Office Manager must have the ability to exercise good judgment and focus on detail as required by the job. The Office Manager shall also be cognizant of the highly confidential and sensitive nature of working in a law enforcement agency and must comply with all institutional rules regarding safety and security.

Qualifications:

• Bachelor’s Degree ;
• Prior office management experience, preferably in a business and/or legal office setting;
• Superior oral, written, organizational and time management skills;
• Exemplary customer service skills and the ability to solve problems and de-escalate situations in a timely manner;
• Superb conflict resolution and diplomacy skills;
• Exceptional phone etiquette and active listening skills;
• Strong research and analytical skills with the ability to keep comprehensive and cohesive records, generate timely reports and work under pressure on time sensitive projects;
• Ability to build collaborative relationships with internal and external stakeholders;
• Proven ability to work independently in a fast-paced, customer-oriented environment and able to handle a large volume of work while paying close attention to detail;
• Ability to attend any needed training as required by the Director of Civil Process;
• Proficient in Microsoft Word, Excel and PowerPoint.

In compliance with federal law, all persons hired will be required to verify and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must have an active valid driver’s license, the right to legally operate a motor vehicle in Massachusetts and pass a criminal background check, which includes medical, drug (including marijuana) and psychological screenings.

Salary: Starting annual base salary is $101,293.53 plus additional incentives, bonuses and employment benefits. Interested candidates can review this job posting at www.middlesexsheriff.org and may submit a cover letter and resume via email to [e-mail].

Submissions must be received by Thursday, May 22, 2025 at 5:00p.m.

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