Civic Campus Venue Director

Pertemps; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading operational management firm in London is seeking an experienced operational leader to manage the Civic Hub. You will oversee facilities management, ensure safety and accessibility, and lead diverse programming. The ideal candidate has proven experience in managing complex facilities and excellent stakeholder management skills. This role offers a dynamic environment with opportunities for leadership and collaboration.

Qualifications

• Proven experience managing complex, multi-use facilities or high-value operational projects.
• Strong background in facilities management within civic, commercial, or cultural environments.
• Excellent stakeholder management skills, with experience working across political, commercial, and community sectors.

Responsibilities

• Oversee all aspects of facilities and operational management.
• Ensure the building is safe, accessible, and fully functional.
• Manage operational and staffing budgets.
• Support the delivery of diverse programming.
• Champion accessibility and inclusion.

Skills

Leadership skills

Facilities management

Stakeholder management

Budgeting

Health and safety expertise

Adaptability

Education

Degree-level qualification or equivalent

Job description

Role Purpose

We are seeking a dynamic and experienced operational leader to manage the Civic Hub—a landmark, multi-purpose venue that integrates civic, commercial, and cultural functions. This high-profile facility is a cornerstone of the borough’s regeneration strategy and will serve as a vibrant space for residents, businesses, and visitors.

As the operational lead, you will ensure the Hub opens successfully and operates seamlessly from day one. This is a hands-on, facilities-focused role requiring strong leadership, technical expertise, and a commitment to excellence in service delivery.

Responsibilities

• Oversee all aspects of facilities and operational management, including maintenance, cleaning, security, technical services, and statutory compliance.
• Ensure the building is safe, accessible, and fully functional, with robust systems for daily operations, emergencies, and contingency planning.
• Build and lead high-performing teams, fostering a culture of professionalism, inclusion, and customer service.
• Manage operational and staffing budgets, ensuring financial accountability and alignment with council regulations.
• Support the delivery of diverse programming, including events, conferences, weddings, and cultural activities, ensuring all technical and facilities needs are met.
• Champion accessibility and inclusion, working closely with the Disabled Resident Team to ensure the Hub is “ruthlessly accessible.”
• Collaborate with council departments, tenants, commercial partners, and community stakeholders to ensure smooth and coordinated operations.
• Monitor performance, set KPIs, and uphold high standards across all services and facilities.

Requirements

• Proven experience managing complex, multi-use facilities or high-value operational projects.
• Strong background in facilities management within civic, commercial, or cultural environments.
• Expertise in health and safety, compliance, and accessibility.
• Skilled in budgeting, team leadership, and contractor management.
• Resilient and adaptable, with the ability to lead in a fast-paced, high-profile setting.
• Excellent stakeholder management skills, with experience working across political, commercial, and community sectors.
• Degree-level qualification or equivalent experience, with relevant professional development in operations or facilities management.