Citywide Later Life Administrator

Integrated Care System; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Manchester seeks an enthusiastic administrator for the CMHT Older Adults Team. The role involves providing admin support across various sites, processing referrals, and managing communications in a fast-paced environment. Ideal candidates should have experience in healthcare administration and strong IT and communication skills. Competitive pay enhancements and generous leave included.

Benefits

30% extra pay for evenings and Saturdays

60% extra pay for Sundays and bank holidays

27 days annual leave plus bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card discounts

Qualifications

• Must have good education in Maths and English.
• Experience working in a busy office with confidentiality is essential.
• Experience in a healthcare setting is required.

Responsibilities

• Process referrals promptly and ensure accurate data recording.
• Answer incoming calls, arrange appointments, and handle correspondence.
• Provide admin support to the clinical team and manage high call volumes.

Skills

Effective time management

IT proficiency (Excel, Word, PowerPoint)

Excellent communication skills

Approachable and patient-focused

Education

Level 3 qualification (e.g., NVQ, B-TEC)

RSA 2 qualification or experience with audio typing

Additional relevant IT qualifications

Job description

We are looking for an enthusiastic, experienced administrator to join our busy CMHT Older Adults Team. You will be part of a team providing admin support to service users, clinicians, and other health professionals.

This is a citywide administrator role, and you will be expected to work at various sites across Manchester, including MRI, Wythenshawe, Chorlton, and Crumpsall Vale.

Please note: This role is not eligible for sponsorship unless you meet specific criteria due to temporary exemptions from recent immigration rule changes effective from 22/07/2025. Separate provisions apply to workers sponsored and holding a Skilled Worker visa since before 04/04/2024.

Main duties of the job

The successful candidate will process referrals promptly, ensure all personal information is recorded accurately and confidentially, and adhere to data quality and target procedures.

Answer incoming calls, arrange appointments, and handle general correspondence such as letters and reports.

Provide administrative support to the clinical team, take minutes for meetings on a rota basis, and manage high volumes of calls and administrative tasks like scanning and copying.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 122 locations, providing inpatient and community mental health services in Bolton, Manchester, Salford, Trafford, and Wigan, along with specialist services across Greater Manchester and beyond.

Manchester is a vibrant city known for its rich culture and community. Our staff enjoy a supportive environment that encourages learning, development, and innovation to improve patient care.

Job benefits

• Pay enhancements: 30% extra for evenings (after 8 pm) and Saturdays; 60% extra for Sundays and bank holidays.
• 27 days annual leave plus bank holidays, increasing with service length.
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card discounts

Person Specification

Education / Qualifications

• Good education in Maths and English, including a Level 3 qualification (e.g., NVQ, B-TEC QCF, Apprenticeship) or equivalent.
• RSA 2 qualification or experience with DICT8 or similar audio typing systems.
• Additional relevant IT qualifications.

Experience

• Experience working in a busy office with confidentiality.
• Experience in a healthcare setting.

Skills and Abilities

• Effective time management, IT proficiency (Excel, Word, PowerPoint), numeracy skills, and ability to handle complex work demands.
• Excellent communication skills, patient-focused, approachable, and knowledgeable about the EPR system.

Knowledge

• Understanding of the Data Protection Act and client confidentiality.
• Knowledge of mental health issues and challenges.

Disclosure and Barring Service Check

This role requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.