Citrix Systems Engineer II — Cloud & Automation

Arch Insurance (UK) Limited; Budock Water; On-site; GBP 45,000 - 65,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking a Systems Engineer II to design, implement, and support Citrix-based solutions. The role requires hands-on Citrix experience, strong troubleshooting skills, and a customer-focused mindset to ensure end users have reliable access to virtual desktops and apps.

You will collaborate with EUX Engineering and EUS teams, contribute to documentation, and participate in routine patching and maintenance to maintain security and performance of Citrix

Qualifications

• Bachelor’s degree in computer science or related field and 3+ years of related experience.
• Hands-on experience with Citrix environments and supporting virtualized desktops and apps.
• Strong scripting and automation capabilities.

Responsibilities

• Maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users
• Writes documentation for technology implementations, as well as production system turn-over to the EUS Support team.
• Handle and resolve escalated technical issues related to Citrix environments. Work closely with EUS and EUX teams to identify, troubleshoot, and resolve issues.
• Monitor system performance, identify potential issues, and perform proactive maintenance to ensure high availability and reliability of Citrix platforms.
• Provide advanced support to end users and internal teams by resolving issues with Citrix applications and virtual desktops
• Ensure regular patching, updates, and security maintenance for Citrix environments to minimize vulnerabilities and disruptions
• Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.
• Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.

Skills

Citrix systems

PowerShell

Azure CLI

Windows Server

Networking

IaC

GitHub Actions

Ansible

HashiCorp Packer

Communication

Troubleshooting

Problem solving

Education

Bachelor's degree in computer science or related field

Tools

Citrix Cloud Platform (DaaS, WEM)

GitHub Actions

Ansible

HashiCorp Packer

Job description

Arch Europe Insurance Services Ltd is seeking a Systems Engineer II to design, implement, and support Citrix-based solutions. The role requires hands-on Citrix experience, strong troubleshooting skills, and a customer-focused mindset to ensure end users have reliable access to virtual desktops and apps.

You will collaborate with EUX Engineering and EUS teams, contribute to documentation, and participate in routine patching and maintenance to maintain security and performance of Citrix