Citi Commercial Bank - Relationship Manager VP - Consumer & Retail at Citi

Citi; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a key player in driving growth for UK Mid-Market businesses. This role focuses on acquiring new clients and deepening existing relationships within the Consumer and Retail sectors. You will leverage your strong credit skills and client relationship experience to deliver tailored solutions, ensuring compliance while maximizing client satisfaction. Collaborate with diverse teams to enhance client experiences and contribute to strategic objectives. If you are passionate about making a significant impact in the commercial banking landscape, this opportunity is for you.

Qualifications

• Strong credit skills and experience in UK commercial banking.
• Proven track record in client relationship management and business origination.

Responsibilities

• Self-originate new clients and manage ongoing relationships.
• Lead credit relationships and ensure compliance with policies.

Skills

Credit Skills

Client Relationship Management

Sales Skills

Analytical Skills

Communication Skills

Presentation Skills

Risk Assessment

CRM Software (Salesforce)

Education

Graduate/Master's Degree

Extensive Experience in Credit/Risk Management

Tools

Microsoft Applications

CRM Applications

Job description

This exciting new role is based in London and has come about following Citi's ongoing commitment to support the international growth plans of UK Mid-Market businesses.

Citi Commercial Bank UK (CCB UK) was established in 2016 to support the international growth plans of UK headquartered Mid-Market businesses with annual turnover up to £3bn. As part of CCB's ongoing commitment to serve UK Mid-Market companies with international growth plans, we have created a dedicated Consumer and Retail client coverage team. The objective of the team is to leverage Citi's unique global commercial banking offering to provide value to UK headquartered Consumer and Retail companies. This role will be reporting to UK CCB Consumer and Retail lead, with the responsibility for 'new client acquisition' and 'deepening relationships' with existing clients.

The successful candidate will possess strong credit skills, a proven record of originating new business and strong client relationships. The candidate will also possess UK commercial banking experience and a good understanding of the following UK sectors (production and sale of): 'Consumer and Retail goods', 'Food and Beverages' and 'Agriculture' with connections across the UK commercial banking market.

Key Skills & Responsibilities:

1. Self-originate new, multi-product and multi-country clients for CCB UK, and manage those relationships on an ongoing basis.
2. The ability to identify the right types of clients utilizing strong communication, presentation, and analytical skills to lead a new credit approval process.
3. Lead the credit relationship of clients, coordinate and supervise the entire process, ensuring the proper application of policies and institutional processes. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the bank.
4. Strategically engage and manage relationships with a client's C-suite (CEO, CFO, Treasury teams) and maximize 'One Citi' client experience, by proactively leveraging and sharing Citi's market-leading insights, global network and solutions.
5. Consistently deliver value to our clients by understanding our clients' problems and identifying solutions which address and deliver on clients' holistic treasury and strategic agenda. Be responsible for Client-level planning, budget and revenue responsibilities. Identify cross-sell opportunities to deepen and increase share of wallet.
6. Collaborate and work closely with various product teams (cash sales, trade finance, markets, corporate finance, investment banking, private banking), Underwriting/Risk teams, junior bankers on a daily basis, other CCB structures across the globe and Corporate banking teams to develop opportunities.
7. Strong sales & self-origination disciplines, including direct calling/marketing and professional network referrals.
8. Develop and build strong relationships & engagement with key business introducers - debt advisors, corporate finance, legal, audit, industry associations and other key industry influencers. Build advocacy and gain market insight. Visible advocate of the CCB UK franchise in the external market.
9. Monitor and support products' implementation processes and clients onboarding process with the ability to bring an implementation back on track to meet the clients' plan through strong internal coordination and escalation.
10. A consistent disciplined approach to managing sales through our CRM platform - Salesforce.
11. Ensure compliance with regulatory requirements and policies at all times. Verify adherence to global KYC (Know Your Customer) standards during the onboarding process and, on an ongoing basis, ensuring the appropriate compliance deliverables are met.
12. The successful candidate will demonstrate a strong personal brand, excellent communication skills, proven relationship management skills, strong financial analysis & credit writing skills, an ability to influence key internal & external stakeholders and a strong record in originating new business and delivering results.
13. Work alongside the UK Consumer & Retail Lead in delivering on the strategic plan and increasing the internal and external profile of the team.
14. Team player who demonstrates strong and visible leadership skills, fosters a collaborative culture and promotes the coaching & development of other colleagues across the Commercial Banking team.

Education Level:

1. Extensive previous experience in the field of credit/risk management, banking, and relationship management.
2. Graduate/Master's degree (Desirable).

Core Technical Competencies:

1. Proficiency with Microsoft and CRM applications.
2. Understanding of lending process and implementation/on-boarding process advantageous.

Exceptional candidates who do not meet these criteria will be considered for the role provided they have the necessary skills and experience.

Equal Opportunity:

We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying. Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions.

Job Family Group: Commercial and Business Sales

Job Family: Relationship Management

Time Type: Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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