cinema manager

VUE Cinemas; Eastleigh; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Unlimited cinema access for you and a/

Job summary

Vue Cinemas is seeking an experienced Cinema Manager to lead a high-performing team, deliver exceptional customer experiences and drive profitability across a local market. You will coach staff, manage schedules, budgets, and compliance while nurturing development and a culture of inclusion.

You will work closely with senior management to implement business plans, KPIs, and performance reviews, ensuring smooth operations and a positive environment for both customers and colleagues.

Qualifications

• Experience leading a customer-facing team in a retail or service environment.
• Proven ability to forecast targets and report on performance.
• Strong business acumen with proactive problem-solving.
• Excellent written and verbal communication skills.
• Proficient in IT (Excel, MS Office) and cinema systems.
• Ability to recruit, manage payroll, and handle employee relations.
• Committed to diversity, inclusion and delivering great customer service.

Responsibilities

• Create and embed a positive working culture and lead by example.
• Implement business plan, objectives and KPIs for the team.
• Maximise cinema performance by adjusting schedules and film selections.
• Monitor attendance forecasts and adjust staff hours.
• Coordinate with screen content team to ensure timeliness.
• Coach and support the team to meet KPIs and goals.
• Conduct regular performance reviews and manage underperformers.
• Organise training sessions and ensure compliance.
• Source, interview and recruit new team members.
• Manage staff costs and budgeting and use payroll system.
• Maintain site maintenance logs and quick issue resolution.
• Ensure compliance: fire, health & safety, audits, roster, cleaning.
• Delegate tasks and promote development.
• Participate in training to improve people management.

Skills

Team management

Customer service

Business acumen

Communication

People management

IT proficiency

Leadership

Cinema industry passion

Job description

Our cinema manager supports the overall performance of the cinema and helps to make our cinema the first choice for customers within their local market. A key focus will be on creating, developing and managing a high performing team. Using positive coaching and leadership skills to engage a team of a various size to help deliver positive results and drive a profitable cinema. You'll work closely with senior management and will be accountable to ensure your cinema and team is equipped to support customer demand and the overall customer experience. You'll need good business acumen and positivity and enthusiasm to lead your team to success. What Will I Be Doing?

• Create and embed a positive working culture and lead by example to deliver a positive customer experience and promote an environment that values diversity and inclusion
• Implement the cinema's business plan, objectives and KPIs for team members to deliver, with regular reviews and updates on performance to the team and business
• Look at opportunities in film schedules to maximise opportunities in cinema performance against targets, taking any appropriate action to generate positive results
• Monitor customer attendance forecast figures and ensure subsequent staff hours are flexed and managed as required
• Regularly liaise with screen content team so that all is to be expected (e.g., delivered on time, in working order, scheduled accordingly in the screening rooms etc)
• Manage, coach and support the cinema team giving them regular feedback on their performance in order to deliver the KPIs, objectives and achieve the business plan
• Recognise high performers and pro-actively support career development and progression
• Communicate all incentive plans to the cinema team, carrying out regular progress updates to engage them with delivering the required business goals
• Conduct regular performance reviews (including probationary reviews) with team members focusing on the delivery of objectives, strengths and development plans for any areas requiring improvement
• Manage any under-performing team members by clearly addressing all issues through regular monitoring and reviews
• Support deliverance of regular training sessions, refreshers and workshops to upskill team members to be the best they can be in their role and also ensure all business compliance is covered (e.g., GDPR, health and safety, manual handling etc)
• Source, interview and recruit new team members when necessary
• Manage staff cost and budgeting against trade forecasts and input staff hours with our payroll program (PeopleXD)
• Support and manage logs of site maintenance, ensuring a quick to react approach to avoid any long-term issues that could affect overall cinema performance
• Manage general compliance such as fire evacuation, health & safety, replenishment of stock, audits, staff roster, screen checks and cleaning
• Communicate and delegate tasks clearly to promote team development and productivity
• Regularly attend training workshops and courses as organised by the business to continually develop and upskill your knowledge on the business and people management, Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
• Previous experience in a team management or leadership role in a customer facing environment
• Have experience of delivering great customer service and have the results that can demonstrate this
• Strong business acumen and can demonstrate the ability to forecast targets, provide business reports and works with pace
• Good communication skills with the confidence to delegate tasks
• Strong verbal and written skills
• Good experience in people management (e.g., employee relations, performance reviews, recruitment and payroll)
• Proficient in IT (Excel, MS Office) and confident in using our cinema technology - Till points, ticket scanner etc.
• Lead by example and treat your colleagues and customers with respect and is always approachable
• A team player that supports your colleagues and peers with daily tasks
• Shares a passion for the film and cinema industry Vue is part of Vue UK & Ireland is part of Vue International, one of the world's leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.

Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be. Our standards are high, but we don't take ourselves too seriously - we're all about working together and embracing different perspectives because that's how we genuinely improve what we do. Join us in our mission to deliver the ultimate big screen experience.

Our Core Values

• Belonging: Our narrative is one and inclusive team - where everyone's voice matters
• Collaboration: We are in this together - working to offer the best experience for our customers and team
• Customer focus: Our customers are our main priority and at the centre of everything we do
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn't have it any other way

Key Benefits

• Unlimited cinema for you and a monthly allowance for your family and friends
• Annual holiday allowance
• Pension Scheme
• Wellbeing support including online GP access
• Employee discounts across our food & beverage range at our venues
• Exclusive discounts and rewards with many big brands through our rewards programme