Cinema Experience Manager

ODEON Cinemas; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

ODEON Cinemas is seeking a Cinema Experience Manager in London to enhance guest services and lead a dedicated team. This role requires a passion for film, exceptional interpersonal skills, and flexibility in work schedules. You will be pivotal in creating unforgettable cinema experiences while fostering an inclusive work environment.

Benefits

Unlimited free cinema tickets

Up to 40% discount on food and drinks

Free access to Employee Assistance Programme

Professional qualifications through Bright Lights Apprenticeship

5.6 weeks holiday

Monthly rewards and recognition schemes

Qualifications

• Strong commitment to teamwork and willingness to work with others.
• Ability to go the extra mile for customers and colleagues.
• Can-do attitude and willingness to learn.
• Respect for diversity and inclusion.

Responsibilities

• Drive high standards and coach cinema teams.
• Deliver exceptional service and engage with guests.
• Adapt to flexible working schedules based on cinema operations.

Skills

Collaboration

Customer service

Leadership

Flexibility

Problem-solving

Job description

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Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!

Our Cinema Experience Managers drive our day to day high standards, supporting and coaching our teams as they navigate our guests through an immersive cinema experience.

In this role, you will develop a team of highly engaged cinema hosts, delivering exceptional service for our guests and results for the business, that's how you'll make movies better.

Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. This also helps us provide the best candidate experience for everyone who has applied. Don’t miss out on this opportunity to make movies better for our guests! Apply today!

What you’ll bring:

• A strong commitment and willingness to work with others, because this is a place where the team seamlessly unites to deliver. Where better to collaborate, step up and make the magic happen than with people who share your passion?
• Being always prepared to go the extra mile for your colleagues and our guests and you look for innovative solutions if you see a need or a gap
• A heads up, eyes open, can-do attitude to learn as you go and enjoy every minute (even the hard ones)
• You appreciate the things that make people different from you and understand that there is always more to learn
• Trust and respect. Diversity and equity are our strengths, inclusion is our superpower. So be yourself, work hard and help everyone else do the same
• You understand that the cinema industry is flexible, some weeks we have big blockbusters and others we have small art house releases. You will be flexible with working schedules and understand that our cinema operations can finish very late at night. You’ll have a safe way to get to and from work

What we’ll bring:

• An environment where you can revel in your passion. Go ahead and talk to guests about it, post about it, even sing about it if you want to
• A team full of movie fans just like you, a team dedicated to delivering an awe-inspiring experience for our guests. Every colleague has a part to play in creating the best big-screen experience
• We actively create a safe space for people to be themselves. And we never forget that the true magic of cinema is about more than movies it is about you
• We'll bring a promise to always treat you in the same way as we treat our guests. There is a warm welcome for everyone here and we love to share the magic around
• We'll help you navigate and build a long-term career or learn skills for the next stage of your journey. Tell us where you want to be, and we will do our best to help you get there
• We'll bring personalised development and performance plans to help you achieve big and small things, with the training and support you need to reach each milestone and conjure up the magic our guests love to experience
• We'll bring an inclusive approach to our policies, processes, and procedures to make work more accessible and support different needs
• Unlimited free cinema tickets for you, and 12 friends and family tickets every three months
• Up to 40% discount on our food and drinks, including our in-cinema Costa Coffee stores
• Free access to our confidential Employee Assistance Programme an online platform that offers advice and support on topics including finance, health, and mental wellbeing
• The opportunity to gain professional qualifications through our Bright Lights Apprenticeship scheme
• Fantastic career development opportunities across our cinemas and support offices
• An easy-to-use app for booking holidays and requesting days off, supporting flexible working
• 5.6 weeks holiday, inclusive of bank holidays
• Monthly rewards and recognition schemes

At ODEON Cinemas Group, everyone is welcome. We make movies better by bringing all our incredible differences and our different ways of thinking together with our passion for cinema, to deliver inspiring entertainment experiences for our guests. We are all individuals, and we recognise that everyone brings something special to our team.

Starting from the moment you apply, Diversity, Equity and Inclusion is embedded into all parts of the colleague journey, and we welcome individuals from all backgrounds. We select colleagues based on merit and the passion they show for their role.

We are proud to partner with 'ReciteMe' to offer accessible tools to support you with your job application. Simply click on 'Accessibility Tools' at the top of the job advert screen. Should you require additional help from our team, whether that's to support with your application through to making adjustments to our recruitment process to assist you, we will be more than happy to help - drop us an email to [emailprotected] and we will be back in touch to help you!