Cinch Hub Customer Service Advisor Brighouse

Cinch Cars; Brighouse; On-site; GBP 25,000 - 29,000; Full time

Job summary

Cinch Cars recherche un Cinch Hub Customer Advisor passionné pour offrir un service client d'exception. Dans ce rôle, vous serez responsable de l'accompagnement des clients à travers le processus d'achat et de remise de leur véhicule, en vous assurant qu'ils vivent une expérience sans tracas. Un excellent service à la clientèle, une gestion efficace du temps et de solides compétences en communication sont indispensables pour réussir.

Qualifications

• Avoir un permis de conduire complet au Royaume-Uni depuis plus de 2 ans, avec 6 points ou moins.
• Compétences exceptionnelles en service client.
• Rigueur et ponctualité.

Responsibilities

• Localiser et préparer le véhicule au point de collecte.
• Inspecter le véhicule et s'assurer qu'il est prêt pour la remise.
• Effectuer la remise du véhicule au client, démontrer les fonctionnalités clés.

Skills

Service à la clientèle

Gestion du temps

Communication

Proactivité

Travail en équipe

Attitude positive

Job description

Overview
Job Role: Cinch Hub Customer Advisor
Hours: 40hours
Shift: Tuesday – Saturday

Salary: £25,500 – £28,500 per annum

We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.

For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.

Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.

Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?

cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.

That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.

The role

Cinch Hub Customer Advisor

As the Cinch Hub Customer Advisor, you will be responsible for providing a best-in-class service to cinch’s customers at our click and collect locations around the country, assisting them with anything from purchasing their next vehicle online to collecting their new vehicle when its ready. You will carry out vehicle handovers and local deliveries to our customers, showing them around the vehicle and answering any questions they may have. You may also be required to receive and process their old vehicle in part exchange or exchange courtesy vehicles. Our cinch hubs will form a key part of our network, supporting customers through our faff-free experience.

Key Responsibilities

• Locate and set up vehicle at the click and collect location in the selected collection slot.
• Inspect vehicle and ensure the vehicle is fit to handover to the customer
• Record vehicle handover through our systems
• Conduct vehicle handover with the customer, demonstrating key features and answering customer questions
• Receive and process customer part exchange vehicle through our systems
• Relocate part exchange vehicles on site ready to be collected by transporter
• Assist potential customers through the selection and purchasing process online
• Manage vehicles through group repair and valet resources
• Ensure click and collect location is tidy and presentable

What we look for in you

Essential

• Held a full UK licence for more than 2 years, with 6or less points
• Exceptional customer service skills
• Punctual with great time management skills
• Organised and proactive
• Strong communication skills
• A ‘can-do’ attitude
• Ability to work alone or within a team

Desirable:

Experience in automotive or prior vehicle knowledge

INDLP