Cigar Tasting Room Manager

The Peninsula London; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Cigar Tasting Room Manager to lead their luxurious Cigar Lounge in London. This pivotal role focuses on delivering exceptional guest service while managing operations and inventory. The ideal candidate will have extensive experience in a similar environment, showcasing a strong knowledge of cigars and a passion for hospitality. Join a prestigious team in a high-profile hotel, where you can thrive in a dynamic and engaging atmosphere, creating memorable experiences for guests. If you are a dedicated professional with a flair for service and a love for cigars, this opportunity is perfect for you.

Benefits

Market leading remuneration

Service charge

Attractive benefits

Collaborative team environment

Qualifications

• 5+ years experience in Cigar Lounge management.
• Strong food and beverage knowledge with hotel experience.

Responsibilities

• Ensure exceptional guest service in the Cigar Lounge.
• Manage stock and inventory efficiently.
• Develop marketing programs to enhance guest experience.

Skills

Cigar Lounge Management

Guest Service Excellence

Inventory Management

Food and Beverage Knowledge

Time Management

Fluent English Communication

Job description

The Peninsula London is excited to announce that we are seeking a Cigar Tasting Room Manager; a Cigar professional to lead our Tasting Room. This critical role will drive operational excellence, while ensuring a personalised and engaging luxury experience.

Located on the 8th floor of The Peninsula London, our Cigar Tasting Lounge provides a relaxed and refined ambiance in which guests of the Hotel or Brooklands will be able to enjoy a finely curated choice of cigars from our humidor. The Cigar Lounge features a bespoke walk-in humidor with a great selection of Cuban and New World cigars, including rare, vintage and limited editions, with smoking on the terrace possible.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Always ensure the delivery of exceptional guest service by providing a friendly, yet discreet and unobtrusive service while keeping with the core Peninsula Service Principles.
• Stock and inventory management within the Tasting Lounge
• Responsible for the efficient and courteous handling of guest inquiries.
• Establish and maintain colleague interactions with productive working relationships.
• Work closely with other departments such as Sales & Marketing or Retail Merchandising to conceptualize and implement dynamic marketing programmes to drive marketing/PR activities for the outlet.
• Coach, mentor and guide colleagues to curate a bespoke, market leading cigar culture and achieve optimal performance in all phases of service and job functions.

General requirements

• Minimum 5 years relevant experience in a Cigar Lounge in a management role with similar standards and expectations (hotel based or standalone).
• All-encompassing food and beverage knowledge. London experience with great exposure to Cigar Lounge service.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.

We are delighted to receive your CV and will liaise with suitable candidates directly.