CI Value Creation Lead

ENGINEERINGUK; Birmingham; On-site; GBP 65,000 - 85,000; Full time

Job summary

Join a leading telecommunications company as a CI Value Creation Lead, where you'll own business cases and value tracking for Continuous Improvement initiatives. Collaborate with finance and insights teams to enhance customer experiences and operational efficiency. This role requires strong communication skills and a background in business intelligence. Enjoy a comprehensive reward package and a culture that values diversity and inclusion.

Benefits

Comprehensive reward package

Support for you and your loved ones

Qualifications

• At least 5 years of experience in telecommunications.
• Experience in business-casing and value-tracking.

Responsibilities

• Establishing VCO principles and ensuring value requirements are met.
• Owning central business cases for the CI function.

Skills

Communication

Business Intelligence

Value Tracking

Tools

TableauQA

Job description

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As a CI Value Creation Lead, you will be responsible for owning the Value Tracking and business cases for CI. You will engage with the Central VCO, set principles for business casing across squads, and manage comprehensive business cases for CI as a function.

The CI Value Creation Lead will collaborate with finance, report to SLT, and work with Insight Leads on OKRs. You will also provide SME support for Value Hunters and Data Analysts in managing value-tracking and identifying opportunities.

Who we are

Virgin Media O2 is the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the UK's largest companies. We have diverse, high-performing teams filled with talent, committed to offering the UK more choice and better value through our customer-focused values and ambitions.

We are Virgin Media O2, and we look forward to seeing what you can achieve with us.

Accessible, inclusive, and equitable for all

Virgin Media O2 is an equal opportunities employer. We are dedicated to removing bias and barriers for our people and candidates, embedding equity and inclusion in our policies and relationships. We encourage you to be authentic throughout your application journey with us.

The must-haves

• At least 5 years of experience in the telecommunications industry, focusing on customer contact and service operations.
• Experience related to Business Intelligence, Insights, or Operational/Customer Reporting.
• Background in commercial functions with proven experience in business-casing and value-tracking.
• Exposure to customer experience improvement initiatives and applying emerging technologies to enhance operations.
• Strong ability to communicate complex problems to leadership roles.

The other qualities we seek

You will carry out key responsibilities including:

• Establishing VCO principles within CI, including ownership of tracking documents and ensuring value requirements are met at each stage gate, following control and baseline principles.
• Owning central business cases for the CI function and supporting Insights analysts in creating business cases at initiative/squad level.
• Building dashboards in TableauQA for value reporting created by Insights Analysts.
• Collaborating with Value Hunters and Insights leads to present initiative stories to SLT, partners, and the broader business.
• Working closely with the CI Lead and CI Insights Lead to create and track OKRs, monitoring overall CI performance.

What’s in it for you

We aim to celebrate our people and create a culture that empowers everyone to bring their best selves to work daily. We believe diversity and inclusion lead to better business and a brighter world.

At Virgin Media O2, you will enjoy a comprehensive reward package with benefits and extras designed to support you and your loved ones, ensuring coverage whatever life throws your way.

Next steps

If you feel you belong here, we want to learn more about you and your experience. After submitting your application, the next steps may include a competency-based assessment.

When applying, inform us of any adjustments needed for the recruitment process. We review applications and conduct interviews throughout the posting period, and may close the advert early. We encourage prompt applications.

If offered a role, it will be conditional on passing background checks, including criminal record and possibly financial probity checks. Your recruiter can provide further details.

Thank you for your interest in joining the Virgin Media O2 family.