Christmas Store Host - Full Time

SELFRIDGES; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Selfridges is seeking a Christmas Store Host to welcome customers and help create a magical festive shopping experience at our London store. This full-time role focuses on friendly customer service, guiding guests, and supporting busy peak periods.

You’ll thrive in a fast-paced environment, stay organized, and work with colleagues to maintain a safe, welcoming store during the busy Christmas season.

Qualifications

• Confident, professional communication with customers, colleagues and managers.
• Enjoy interacting with people and delivering excellent customer service.
• Thrives in fast-paced environments.
• Remains calm, organized and positive during busy periods.
• Proactive, approachable and willing to support wherever needed.
• Works well in a team and takes ownership of responsibilities.
• Demonstrates flexibility during the festive season.
• Takes pride in creating a welcoming shopping experience.

Responsibilities

• Be a welcoming and visible presence for customers throughout the store.
• Support customer flow and help manage busy areas during peak trading periods.
• Assist customers with wayfinding and direct to services, departments and facilities.
• Help maintain a safe, organized and welcoming environment for customers and colleagues.
• Provide support with queue management and customer guidance during busy periods.
• Respond to customer queries in a friendly and professional manner, escalating where appropriate.
• Work collaboratively with colleagues across the store to ensure a seamless customer experience.
• Support seasonal activities and bring the festive spirit to life throughout the store.

Skills

Communication

Customer service

Teamwork

Adaptability

Job description

Christmas Store Host - Full Time

Job Introduction

Christmas at Selfridges is truly magical - from the dazzling displays to the unforgettable experiences we create for our customers. As a Christmas Store Host, you'll play a vital role in bringing that magic to life. You'll be the warm welcome at the heart of the store, surprising, delighting, and inspiring every visitor during the most exciting time of the year.

As a Store Host, you will:

• Be a welcoming and visible presence for customers throughout the store.
• Support customer flow and help manage busy areas during peak trading periods.
• Assist customers with wayfinding and direct them to relevant services, departments and facilities.
• Help maintain a safe, organised and welcoming environment for customers and colleagues.
• Provide support with queue management and customer guidance during busy periods.
• Respond to customer queries in a friendly and professional manner, escalating where appropriate.
• Work collaboratively with colleagues across the store to ensure a seamless customer experience.
• Support seasonal activities and help bring the festive spirit to life throughout the store.

A bit about you

As a Store Host, you will:

• Communicate confidently and professionally with customers, colleagues and managers.
• Enjoy interacting with people and providing excellent customer service.
• Thrive in a fast-paced and dynamic environment.
• Remain calm, organised and positive during busy periods.
• Be proactive, approachable and willing to support wherever needed.
• Work effectively as part of a team while taking ownership of your responsibilities.
• Demonstrate flexibility and adaptability throughout the festive season.
• Take pride in creating a welcoming and enjoyable experience for every customer.