Christmas Food Customer Assistant - Night Shift Pro

Marks and Spencer; Merthyr Tydfil; On-site; GBP 12,000 - 19,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You'll deliver five-star service, support customers, and stay calm under pressure in a busy store.

You'll work night shifts (e.g., 20:00-04:00 on Sun, 22:00-06:00 on Wed/Thu, 21:00-05:00 on Sat) and may be asked to work up to full-time hours in December. Being digitally confident with Sparks App and in-store devices is essential.

Qualifications

• Frontline role requiring resilience and customer focus.
• Willingness to work night shifts and flexible across store areas.
• Digital confidence with Sparks App and in-store devices.

Responsibilities

• Be a frontline team member in M&S Food, delivering five-star service at pace.
• Assist customers, recommend products, and stay focused during busy periods.
• Utilize Sparks App and in-store devices to enhance customer experience.
• Work across store areas and adapt to changing retail demands.
• Be a resilient team player in a high-energy environment.

Skills

Teamwork

Customer service

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You'll deliver five-star service, support customers, and stay calm under pressure in a busy store.

You'll work night shifts (e.g., 20:00-04:00 on Sun, 22:00-06:00 on Wed/Thu, 21:00-05:00 on Sat) and may be asked to work up to full-time hours in December. Being digitally confident with Sparks App and in-store devices is essential.