Christmas Customer Assistant - Norwich

Marks & Spencer Group; Norwich; In loco; GBP 12.000 - 15.000; Tempo pieno

Descrizione del lavoro

Marks & Spencer is seeking a Customer Assistant to join our frontline team in a fast-paced store. You’ll be at the heart of everyday shopping, delivering friendly service, sharing product knowledge and recommending our latest lines to customers.

This role requires resilience, the ability to thrive under pressure, and flexibility to work across various areas of the store. You’ll use digital tools to assist customers and help ensure every shopper leaves satisfied.

Competenze

• Customer-focused with ability to deliver five-star service.
• Willingness to work across multiple store areas and cover shifts.
• Digital confidence to use in-store apps and devices.

Mansioni

• Provide excellent customer service at pace and help customers with product questions and recommendations.
• Support merchandising, shelf replenishment and store standards to optimise the shopping experience.
• Assist customers with purchases and ensure a welcoming, efficient checkout and store environment.

Descrizione del lavoro

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas