Christmas - Customer Assistant - Knaresborough

M&S Careers; Knaresborough; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant to join our frontline team in the UK. You will deliver five-star service, work at pace, and adapt across store areas to meet customer demand.

Being digitally confident with Sparks App and in-store devices is essential, helping to enhance the customer experience and ensure products are available when needed. A strong team player mindset will keep the store energized and ready for busy periods.

Qualifications

• Experience delivering five-star service in a fast-paced environment.
• Ability to stay calm and focused when the store is busiest.
• Willingness to flex across store areas to meet customer demand.

Responsibilities

• Provide frontline customer service and advice to shoppers.
• Help drive growth in sales by recommending products and upselling where appropriate.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work as part of a high-energy team to deliver a seamless shopping journey.

Skills

Customer service

Teamwork

Digital literacy

Flexible

Tools

Sparks App

In-store devices

Job description

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas