Christmas - Customer Assistant - Foods - Wetherby

Marks & Spencer Plc; Wetherby; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant for our Food department. You will be at the frontline, delivering five-star service, assisting customers, and promoting our latest food products with confidence.

Join a UK-leading retailer known for quality and a fast-paced environment. You will work across store areas, use Sparks App and in-store devices, and contribute to a positive team dynamic while meeting customer demand head-on.

Qualifications

• Customer-focused attitude and strong interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Flexibility to adapt to different store areas and shifts.

Responsibilities

• Provide excellent customer service and assist customers in the Food section.
• Utilise store devices and Sparks App to enhance the customer experience.
• Support shelving, stocking and driving sales growth during busy periods.
• Be a team player, maintain a positive, high-energy environment and help colleagues.

Job description

Sunday 20:00-05:00
Monday 20:00-05:00
Tuesday 20:00-05:00
Saturday 20:00-05:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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