Christmas – Customer Assistant – Foods – Romford

Marks and Spencer; Romford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Romford is hiring a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You’ll deliver five-star service at pace, help customers find products, and use digital tools to enhance the experience.

You’ll need to stay sharp during busy periods, be a brand ambassador for M&S, and work flexibly across store areas to meet customer demand with a positive, can-do attitude. Training and progression are on offer.

Qualifications

• Customer service experience is essential
• Ability to stay calm and friendly in busy times
• Comfort with using digital tools to assist customers

Responsibilities

• Provide five-star service at pace to customers
• Assist customers in finding products and answering questions
• Operate across store areas to meet changing demands
• Utilise Sparks App and store devices to enhance the customer experience

Skills

Customer service

Team spirit

Digital tools

Resilience

Tools

Sparks App

In-store devices

Job description

All the details

• Sunday 12:00-16:00
• Thursday 12:00-16:00
• Friday 11:00-15:00
• Saturday 12:00- 16:00
• Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?