Christmas - Customer Assistant - Foods - Reading

Marks and Spencer; Reading; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, staying calm under pressure, and meeting strong customer demand head-on.

You’ll be a brand ambassador who confidently recommends and sells new food products, making customers feel valued every time they shop with us. Join a high-energy team and be ready to work across areas of the store.

Qualifications

• Experience delivering five-star service in fast-paced environments.
• Comfort using digital tools to aid customer service.
• Ready to work across different store areas and shifts.

Responsibilities

• Deliver five-star service at pace in a high-pressure environment.
• Utilise Sparks App and in-store devices to help customers find products.
• Be a team player and support others to create a seamless shopper experience.
• Be flexible and ready to work across various store areas as demands change.

Skills

Customer service

Cash handling

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

Wednesday 12:00 - 20:00
Sunday 13:00 - 21:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?