Christmas - Customer Assistant - Food - Reading

Marks & Spencer Plc; Reading; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in Reading seeks a Customer Assistant for our Food section to deliver five-star service at pace and act as a resilient brand ambassador. You will engage customers, promote our newest products, and work across store areas to meet demand with a positive, high-energy approach.

Join a frontline team where flexibility, teamwork, and digital tools like Sparks App are essential to enhance the customer experience and drive sales, especially during peak periods and the Christmas trade.

Qualifications

• Frontline customer-facing role experience is preferred.
• Ability to deliver five-star service at pace in a busy store.
• Willingness to work across different areas of the store and on varied shifts.

Responsibilities

• Provide excellent customer service and product guidance in the Food section.
• Sell and upsell food products while ensuring stock availability and display standards.
• Utilise Sparks App and in-store devices to assist customers and complete transactions.
• Collaborate with the team to maintain a fast, efficient, and welcoming store environment.

Skills

Customer service

Team player

Flexibility

Pressure handling

Tools

Sparks App

Job description

Sunday 13:00 - 21:00
Monday 13:00 - 21:00
Tuesday 13:00 - 21:00
Friday 13:00 - 21:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas