Christmas - Customer Assistant - Foods - Queens Drive

Marks & Spencer Plc; Liverpool; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the UK is looking for a Customer Assistant in our Food section to be at the frontline of a fast-moving retailer. You’ll deliver five-star service, handle customer needs, and help drive sales.

You’ll use Sparks App and in-store devices to assist customers, work across store areas, and stay adaptable as shifts vary, including potential full-time hours during the weeks of 13 and 20 December.

Qualifications

• Frontline customer service role in a busy store.
• Able to work across different store areas and shifts, including peak periods.
• Willing to work up to full-time hours during weeks starting 13 and 20 December.

Responsibilities

• Deliver five-star service and assist customers in the Food section.
• Recommend and sell new food products to customers.
• Utilize Sparks App and in-store devices to enhance the shopping experience.
• Work as part of a supportive, high-energy team.
• Be flexible and ready to adapt to changing store needs.

Skills

Customer service

Teamwork

Resilience

Adaptability

Tools

Sparks App

In-store devices

Job description

Tuesday 2-6
Wednesday 2-6
Thursday 2-6

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas