Christmas – Customer Assistant – Foods – New Mersey SF

Marks & Spencer Group; Liverpool; On-site; GBP 14,000 - 19,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline of the UK’s fastest-growing retailer, delivering five-star service at pace and embracing the transformation we’re driving.

You’ll need to be a down-to-earth team player with a pride in product knowledge, ready to roll up your sleeves and meet strong customer demand day after day. You’ll confidently recommend and sell our newest food products to customers.

Qualifications

• Passion for customer service and helping shoppers.
• Comfortable using digital tools and store devices.
• Able to work as part of a team in a fast-paced retail environment.
• Willingness to adapt to shifting store hours and areas.

Responsibilities

• Provide five-star service to customers at pace.
• Promote and recommend new food products to customers.
• Utilize Sparks App and in-store devices to enhance the shopping experience.
• Be a resilient brand ambassador and support store team during busy periods.

Skills

Customer service

Team player

Digital tools

Flexibility

Job description

Thursday 10.00-15.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the detailsWork PatternSunday 10.45-17.00Monday 09.00-15.00Thursday 10.00-15.00Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you'll embrace the challenge.