Christmas - Customer Assistant - Foods - Braintree SF

Marks & Spencer Plc; Braintree; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Plc in Braintree is seeking a Customer Assistant for the Food section. You will be at the frontline, delivering five-star service, recommending and selling our latest food products, and acting as a brand ambassador.

The role involves working in a high-pressure environment with a customer-first approach and digital tools to enhance service. Candidates should be ready to roll up their sleeves, work across different store areas, and adapt to varying shifts as the store meets demand.

Responsibilities

• Frontline customer service in Food department
• Recommend and sell new food products to customers
• Utilise in-store digital tools to enhance customer experience
• Adapt to different store areas and shifts to meet demand

Job description

Sunday 12:00-16:00
Friday 10:00-14:00
Saturday 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?