Christmas Customer Assistant - Foods - Barracks Mill Macclesfield

Marks & Spencer; Macclesfield; On-site; GBP 12,398,000 - 15,154,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Food section. You will be at the frontline, helping customers, serving quickly, and using Sparks App and in-store devices to enhance each interaction.

The role emphasizes delivering five-star service under pressure, with flexibility to work across store areas. You will be part of a resilient team that drives store growth and customer satisfaction.

Qualifications

• Excellent customer service and a friendly, helping attitude.
• Ability to work flexibly across store areas and shifts.
• Comfort using Sparks App and in-store technology to assist customers.

Responsibilities

• Provide five-star service to customers in a fast-paced environment.
• Assist customers, restock shelves and maintain store standards.
• Use Sparks App and devices to enhance the shopping experience.
• Collaborate with team to deliver a seamless customer journey.

Skills

Customer service

Team player

Flexible to work across store areas

Digital tools

Resilience under pressure

Tools

Sparks App

In-store devices

Job description

Work Pattern:
Week 1:
Sunday: 20:00-04:00
Monday: 22:00-06:00
Friday: 22:00-06:00

Week 2:
Sunday: 20:00-04:00
Monday: 22:00-06:00
Tuesday: 22:00-06:00

Under 18 disclaimer This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas