Christmas Customer Assistant - Food - Workington

Marks & Spencer Plc; Workington; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Workington is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service, stocking shelves, and engaging customers with product knowledge.

The role involves early mornings and late nights, with an unsocial premium on hours 22:00–06:00. You may be asked to work up to full-time hours during peak weeks in December. Digital tools and teamwork are essential to success.

Qualifications

• Customer service mindset and ability to engage with customers.
• Team player with flexibility to work across store areas.
• Comfort with using digital tools and in-store devices.

Responsibilities

• Greet customers and respond to product questions in the Food section.
• Maintain shelves, stock, and product knowledge during shifts.
• Utilise Sparks and in-store devices to enhance the customer experience.
• Support store operations and adapt to changing customer demand across areas.

Job description

Work Pattern
Monday: 04:00 - 11:00
Tuesday: 10:00 - 17:00
Wednesday: 15:00 - 22:30

Under 18 disclaimer

This job role involves working early mornings and late nights. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas