Christmas – Customer Assistant – Foods – Alton SF

Marks & Spencer Group; Alton; Presencial; GBP 16.000 - 21.000; Jornada completa

Descripción de la vacante

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of our busy retail environment. You’ll deliver five-star service, confidently recommend new food products, and use Sparks App and in-store devices to enhance the customer experience.

The role requires a resilient, team-focused approach and a readiness to work across different store areas. Schedules include evening and weekend shifts, with potential for up to full-time hours in December.

Formación

• Customer-focused frontline role experience desirable.
• Ability to thrive in a fast-paced retail environment.
• Willingness to adapt to different store areas and shifts.

Responsabilidades

• Provide five-star service and sell M&S Food products to customers.
• Utilise Sparks App and store devices to assist customers.
• Work across store areas and support team to deliver smooth operations.
• Be flexible with shifts and hours during peak periods.

Conocimientos

Customer service

Team player

Digital confidence

Herramientas

Sparks App

In-store devices

Descripción del empleo

Monday - 1700-2100

Tuesday - 1700-2100

Thursday - 1700-2100

Sunday - 1600-2000

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas