Christmas Customer Assistant - Food - Workington

Marks & Spencer Plc; Workington; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant in our Food section to be at the frontline of the retailer. You'll work across shifts, delivering five-star service at pace while embracing change and meeting customer demand head-on.

You'll be resilient, digitally confident, and a true team player, ready to roll up your sleeves, recommend products, and use Sparks and in-store devices to enhance the customer experience.

Qualifications

• Customer-focused with ability to work under pressure.
• Willingness to learn about M&S Food products.
• Flexibility to work across store areas.

Responsibilities

• Assist customers in the Food section and answer queries.
• Maintain shelves and stock levels during shifts.
• Utilise Sparks and in-store devices to enhance service.
• Deliver five-star service at pace and meet demand.

Skills

Customer service

Teamwork

Digital literacy

Job description

Work Pattern

• Sunday: 06:30 - 13:30
• Monday: 10:00 - 17:00
• Tuesday: 15:00 - 22:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working early mornings and late nights. This means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.

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