Christmas - Customer Assistant - Food - Westway Chelmsford SF

Marks and Spencer; Chelmsford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the United Kingdom is hiring a Customer Assistant in our Food section, front line role delivering five-star service at pace and embracing change. You’ll be a down-to-earth brand ambassador ready to roll up your sleeves, help customers, recommend products, and work across store areas with flexibility.

You’ll use Sparks App and in-store devices to enhance the shopping experience and stay sharp during busy periods.

Qualifications

• Experience delivering high-quality customer service in a fast-paced retail environment.
• Willing to work flexible shifts, including peak times.
• Digital confidence and ability to use Sparks App.
• Strong team-player mindset and resilience.

Responsibilities

• Assist customers on the shop floor with product knowledge and recommendations.
• Maintain shelves and stock accurately across store areas.
• Provide five-star service and drive sales.
• Utilise Sparks App and devices to help customers.

Skills

Customer service

Communication

Team player

Digital confidence

Tools

Sparks App

In-store devices

Job description

All the details
Sunday 08:00-16:00
Monday 08:00-16:00
Tuesday 08:00-16:00
Wednesday 08:00-16:00
Friday 08:00-16:00Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?#Christmas