Christmas - Customer Assistant - Food - Torbay

Marks & Spencer Plc; Torquay; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Plc in the UK is hiring a Customer Assistant in our Food section to be at the frontline of service, helping customers, stocking shelves, and promoting products.

You will work night shifts (22:00-06:00), use Sparks App and in-store devices, and thrive in a fast-paced, high-energy team focused on delivering five-star service.

Applicants must be 18+, and Christmas weeks may require additional full-time hours in mid-December.

Qualifications

• Experience in customer-facing retail is preferred.
• Able to work night shifts and weekends as required.
• 18+ years old due to health and safety rules.

Responsibilities

• Provide five-star service to customers and assist with enquiries.
• Utilise Sparks App and in-store devices to help shoppers.
• Work across different store areas to meet demand.
• Assist in stocking, merchandising and driving sales growth.

Skills

Customer service

Retail sales

Digital tools

Tools

Sparks App

Job description

Sunday 22:00-06:00
Monday 22:00-06:00
Friday 22:00-06:00
Saturday 22:00-06:00

This job role involves working early mornings and this means we can ’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas