Christmas Customer Assistant - Food - Scarborough

Marks & Spencer Group; Scarborough; Presencial; GBP 14.000 - 17.000; Jornada completa

Descripción de la vacante

Marks & Spencer Group in Scarborough is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, helping customers, and driving sales with a friendly, can-do attitude.

You'll work in a fast-paced store, be digitally confident with Sparks and in-store devices, and collaborate with the team across shifts. Flexibility and resilience are essential as Christmas peak demand rises.

Formación

• Customer-focused with ability to deliver five-star service.
• Resilient, calm under pressure in busy store environments.
• Great team player with flexible approach to shifts.

Responsabilidades

• Assist customers on the shop floor and answer product queries.
• Recommend and upsell new food products to shoppers.
• Operate Sparks and in-store devices to enhance service.
• Support across store areas and adapt to changing needs.

Conocimientos

Customer service

Teamwork

Digital literacy

Shift flexibility

Herramientas

Sparks app

In-store devices

Descripción del empleo

All the details

Work Pattern:
Week 1
Monday 12:00-20:00
Thursday 12:00-20:00
Saturday 12:00-20:00
Week 2
Sunday 12:00-20:00
Tuesday 12:00-20:00
Friday12:00-20:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas