Christmas Customer Assistant - Food - Preston

Marks & Spencer Group; Preston; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks and Spencer seeks a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service, engaging with customers, and confidently recommending products. You’ll use Sparks App and in-store devices to enhance the shopping experience and respond to peak demand with flexibility.

Join a high-energy team where being adaptable, resilient and customer-focused is valued. Shifts include weekend and weekday hours, with potential for full-time hours during busy weeks in

Qualifications

• Strong customer service mindset and ability to handle busy periods.
• Ability to work as part of a team in a high-energy store environment.
• Willingness to learn and use Sparks App and in-store devices.

Responsibilities

• Provide five-star service at pace and assist customers with product needs.
• Sell and recommend Food products to shoppers, contributing to store targets.
• Support across store areas as shifts require and adapt to changing demands.

Skills

Customer service

Teamwork

Retail knowledge

Tools

Sparks App

Job description

All the details

Work Pattern

• Sunday 13:00-18:30
• Monday 14:00-19:30
• Tuesday 14:00-19:30
• Wednesday 14:00-19:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who is ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.