Christmas Customer Assistant - Food - Penrith Simply Food

Marks & Spencer Plc; Penrith; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. The role involves frontline customer service with early morning shifts and potential extra hours during busy weeks.

You'll be at the forefront of a fast-moving UK retailer, using Sparks and in-store devices to assist customers. We value resilient, team-spirited colleagues who can adapt across store areas and deliver strong service at pace.

Qualifications

• Frontline customer service role in a busy store environment.
• Willingness to work early mornings and across store areas.
• Ability to champion product knowledge and sell new food items.

Responsibilities

• Provide five-star service and engage customers on the shop floor.
• Sell and recommend M&S Food products to meet customer demand.
• Utilise Sparks and in-store devices to enhance the shopping experience.
• Work across different store sections to support team goals.
• Contribute to a positive, high-energy environment.

Skills

Customer service

Team player

Digital tools

Tools

Sparks

In-store devices

Job description

Monday 05:00-09:00
Friday 05:00-09:00
Thursday 05:00-09:00
Saturday 05:00-09:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

"Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace."
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas