Christmas Customer Assistant - Food - Malvern

Marks & Spencer Plc; Malvern; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

Marks & Spencer plc is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, engaging customers, and recommending products with confidence. Expect early shifts in a fast-paced environment and a chance to grow with the team.

You’ll thrive on providing excellent service, using Sparks App tools, and working as a supportive team member across store areas to meet strong customer demand daily.

Qualifications

• Frontline customer assistant role in a fast-paced store.
• Willingness to work early mornings and weekends as required.
• Ability to stay calm and friendly under pressure.

Responsabilités

• Assist customers, answer questions and sell products to meet demand.
• Utilise Sparks App and in-store devices to improve customer experience.
• Support across store areas and work as part of a high-energy team.

Connaissances

Customer service

Team player

Flexibility

Digital tools

Outils

Sparks App

In-store devices

Description du poste

Working Pattern

Monday 05:00-09:00

Thursday 05:00-09:00

Saturday 05:00-09:00

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?