Christmas Customer Assistant - Food - Hedge End

Marks & Spencer Plc; Hedge End; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc in England is hiring a Customer Assistant for our Food section. This frontline role involves working evenings and weekends, delivering five-star service and expanding product knowledge to help customers.

You’ll be resilient, capable of thriving under pressure, and comfortable using Sparks App and in-store devices. We expect a team player who can adapt to changing store needs and uphold safety and service standards.

Qualifications

• Frontline customer service experience is desirable.
• Able to work late-night shifts and weekends.
• Able to thrive in a fast-paced retail environment.

Responsibilities

• Assist customers with product questions and purchases.
• Maintain store cleanliness and stock levels.
• Utilise Sparks App and in-store devices to enhance the customer experience.

Skills

Customer service

Team player

Digital tools

Flexibility

Tools

Sparks App

In-store devices

Job description

Work Pattern

Wednesday 15:00-00:00
Thursday 15:00-00:00
Friday 15:00-00:00
Saturday 15:00-00:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. #Christmas