Christmas - Customer Assistant - Food - Farnham

Marks & Spencer Plc; Farnham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer plc is hiring for a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service with product knowledge and prompt assistance to customers.

We value team players who can thrive under pressure, stay digitally confident with Sparks App, and adapt to varying shifts across the store. A customer-first attitude and reliability are essential for success.

Qualifications

• Must be at least 18 years old due to health and safety rules.
• Flexibility to work across different store areas and shifts.
• Digital literacy with in-store tools like Sparks App and devices.

Responsibilities

• Provide five-star customer service in the Food section.
• Assist customers with product knowledge and recommendations.
• Sell and restock items, ensuring shelves are well presented.
• Work as part of a team to maintain a fast-paced, high-energy store environment.

Job description

All the details

• Tuesday 09.00 - 18.00
• Wednesday 09.00 - 18.00
• Thursday 10.00 - 18.00
• Friday 10.00 - 18.00
• Saturday 10.00 - 18.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves - we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?