Christmas Customer Assistant - Food -Dumfries

Marks and Spencer; Dumfries; On-site; GBP 20,000 - 22,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to deliver exceptional service and help meet customer demand. You’ll be the frontline face, selling our newest food products and ensuring a seamless shopping experience.

In a high‑pressure retail environment, you’ll stay focused, adapt to changing demand, and contribute to a positive team culture. Digital confidence with Sparks App and in‑store devices will help you assist customers quickly and accurately.

Qualifications

• Strong customer service in fast-paced retail environments.
• Willingness to work across store areas with flexibility.
• Comfort with using digital tools (Sparks App and in-store devices).

Responsibilities

• Provide five-star service and sell food products to customers.
• Recommend and upsell products to meet customer demand.
• Work across various store sections and shifts to support operations.
• Maintain a positive, energetic store environment and teamwork.

Skills

Customer service

Team player

Digital literacy

Resilience

Tools

Sparks App

Job description

All the details

Work Pattern
Sunday 1700-2100
Monday 1700-2100
Fri 1700-2100
Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? #Christmas