Christmas Customer Assistant - Food-Derby Eagle Centre

M&S Careers; South Derbyshire; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant to join our Food section, where you’ll be at the frontline of the UK’s fastest-growing retailer. You’ll thrive in a high-pressure environment, delivering five-star service at pace and embracing the transformation we’re driving.

You’ll be a resilient brand ambassador, ready to roll up your sleeves and help customers find the right products. Being digitally confident and a strong team player will be essential as you work across different store

Qualifications

• Willing to work shifts including Sundays and evenings.
• Willing to work up to full-time hours during peak December weeks.
• Passionate about food and delivering great customer service.

Responsibilities

• Deliver five-star service to customers in the Food section.
• Confidently recommend and sell latest food products to customers.
• Utilise Sparks App and store devices to enhance the shopping experience.

Skills

Customer service

Team player

Digital literacy

Flexibility

Communication

Tools

Sparks App

In-store devices

Job description

Work Pattern

Sunday 13:30-20:30
Thursday 16:00-22:00
Friday 16:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

# Christmas